Technology Coordinator & Analyst

Position Summary

The Technology Coordinator & Analyst is a hands-on position, administering, building, configuring, deploying, and supporting systems utilized across Campus Operations and the Office of Housing Services.  Reporting to the Assistant Vice President of Campus Operations and supporting the Director of Housing Services and the Director of Campus Operations, the main objectives of the Technology Coordinator & Analyst is to lead testing, troubleshooting and maintenance of related systems (i.e. Star Rez, EZ Optimizer, Building Intelligence, EZMax Mobile, Maximo, Unifier, etc.) and ensure that all processes managed by staff members are created, tested and placed into production for users.  The Technology Coordinator & Analyst collaborates with department leadership team to identify jobs/processes that could be automated through appropriate software and work flows and develops processes with the department.  Oversight of trainings (in person and via modules) will be created to assist with continued support and development of staff to increase automation and technology advances to be used by all staff.  The Technology Coordinator & Analyst is responsible for providing accurate information for billing students and guests for both regular and special housing which is in excess of $20 million as well as ensuring that all confidential information stored the various housing systems is secure.

Responsibilities

Overall Position Duties: 

• Plan, design and install technology infrastructure components and changes to ensure the stable operation of the organization's IT assets.
• Participate in all aspects of IT systems monitoring to identify potential issues and proactively recommend and apply corrective action.
• Inform management about problems or obstacles that may impact deliverables and makes recommendations to mitigate the impact.
• Develop new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability. Train staff in how to use new software and hardware developed and/or acquired.
• Install, set up, and configure new technology software, equipment, phones, etc. within the division.

Office of Housing Services: 

• Responsible for the overall maintenance and accuracy of the StarRez system and Housing assignment database while maintaining security precautions regarding database entries.
• Support the Office of Housing Services with StarRez, housing management system, with creation of applications, coding for billing, term development, software upgrades, support related IT concerns with system, etc. 
• Assist the Associate Director of Housing Services for Assignments with creating incoming residents term applications, room selection processes, creating reports and software functionality. 
• Ensures the integrity of all housing systems as they relate to bed growth.  Reviews all updates to the systems prior to the Fall, Spring and Summer semesters to confirm that all students who are assigned to housing are assigned to the appropriate building, billed correctly and have the proper access to their building.
• Prepares, updates, and manages all policies and procedures related to StarRez program.  Oversees the installation of additional functions in StarRez.
• Produces and creates regular reports for the Director and Associate Director of Housing Services and the housing management team. 
• Responsible to prepare for and run the annual room selection process and related events with the housing management team and assists with the room selection activities related to StarRez operations and technical development. 
• Uses StarRez and other Housing systems to bill students and non-students for both regular and special housing. 
• Collaborates with the other members of the Housing Management team to plan, organize and run the annual Check In and Check Out processes.
• Update department website in conjunction with department staff overseeing areas of responsibilities.
• Oversee the digital advertisement board to upload daily information. 
• Oversee the distribution, maintenance, contracts and software’s to department Ipads, cell-phones and computers.  Install necessary programs for staffs use and increase processes for automation. 
• Create training programs and systems manuals related to daily programs (i.e. StarRez, etc.) to students and staff use to increase staff proficiency with devices and programs.  
• Assist staff with the creation of survey’s, run analytic reports on assessment, occupancy and facility projects to review data for decision making.   

• Works on a variety of administrative projects supporting the various areas of Housing.

• Performs other related duties as assigned.

Campus Operations: 

• Develop interface between various databases and software programs to support implementation and roll out 60%
• Assist division team with IT issues, software problems, hardware issues 30%
• Log and support IT calls 20%
• Other duties as required 10%

Minimum Qualifications

• Requires a bachelor's degree or equivalent in education, training and experience, plus three years of related experience.
• Previous IT help desk, call center, or customer service experience
• Excellent customer service skills
• Solid understanding of: MS Windows XP/Vista/7, MAC OS X, MS Office Products (Excel, Word, PowerPoint, Access, Outlook), General PC hardware, Networking (TCP/IP, DNS, WINS, DHCP), Wireless Communication and Anti-Virus Software, Modzilla Firefox and Thunderbird, Active Directory
• Knowledge and experience with computer programming language (HTML, SQL, etc.)

Preferred Qualifications

• Preferred, not required, Experience with Star Rez Housing system and technical development of the system.
• Ability to learn and use new systems as needed.
• Excellent organization skills
• Strong writing skills needed for documentation of processes
• Experience with end-user training and documentation
• Previous experience training non-technical staff is highly desirable
• Excellent customer service, communication, and interpersonal skill

Other Requirements

• The Office of Housing Services residential facilities do not close. We serve our students and remain open during all campus holidays and closures. Due to our 12-month operation, this position is considered an essential employee. In the event of severe weather or emergency situations, the university may suspend classes or close the university. This position would be expected to remain at or report to their facilities as soon as conditions reasonably permit.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.