Posting Details
Posting Details
Posting Number | S05349P |
---|---|
Position Title | Technical Team Lead |
Functional Title | |
Department | Tech Experience & Innovation |
Salary Range | $75,291 Annually |
Pay Basis | Monthly |
Position Status | Regular full-time |
Location | Richardson |
Position End Date (if temporary) | |
Posting Open Date | 12/13/2023 |
Posting Close Date | |
Open Until Filled | Yes |
Desired Start Date | 01/08/2024 |
Job Summary | Reporting to the OIT Service Desk Manager, this position is responsible for providing leadership and supervision to the Service Desk staff and 40+ student workers. This includes oversight, coordination, and prioritization of activities of the OIT Service desk staff. Additional duties include providing excellent customer service to the UTD University community for all IT related support, including proper communication of issues within the OIT department, academic technical support staff, and coordinating support efforts between various IT operations teams. The Technical Team Lead is responsible for the technical direction and mentorship of full-time staff and student employees. The Technical Team Lead will be responsible for establishing technical best practices, assisting in ensuring policies and procedures are met, and helping create a knowledge centric culture. The Technical Team Lead will work in conjunction with the Manager to identify technical weaknesses within the team and provide the appropriate mentorship and/or training to address those weaknesses. The Technical Team Lead will also be responsible for ensuring tickets are properly handled and are zeroed out at the end of the day, as well as tracking and sharing regular metrics. The Technical Team Lead is a hands-on technical and managerial position, providing both guidance as well as working on the most challenging technical tasks. |
Minimum Education and Experience | -Bachelor’s degree with four (4) years related experience OR Associate degree with six (6) related experience OR High school or equivalent with eight (8) years related experience. |
Preferred Education and Experience | |
Essential Duties and Responsibilities |
|
Physical Activities | |
Working Conditions | |
Additional Information | Work schedule is typically Monday-Friday, 8:00am to 5:00pm, however, upon supervisor approval, this position may work an alternate schedule to accommodate the expanded hours of the Service Desk. This position operates in a hybrid capacity, with the typical schedule having 3 days working remotely and 2 days working in-person. In addition, it may be necessary to work evenings and weekends. This position will be responsible for participating in a rotating on-call schedule. International sponsorship is not available for this position. Remote Work Eligibility Statement Hybrid Remote Work Available for Texas Residents |
Special Instructions Summary | |
Important Message | 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator . |
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