Technical Support Specialist

The Princeton University Art Museum eagerly seeks a Technical Support Specialist to support the Art Museum Manager of Technology and Information Systems.

 

With a collecting history that extends back to 1755, the Princeton University Art Museum is one of the leading university art museums in the country, with collections that have grown to include more than 113,000 works of art ranging from ancient to contemporary art and spanning the globe. Committed to advancing Princeton’s teaching and research missions, the Art Museum also serves as a gateway to the University for visitors worldwide. The Museum’s main building is currently closed for the construction of a bold and welcoming new building, designed in partnership with Sir David Adjaye and slated to open in late 2024.

 

To learn more about the Princeton University Art Museum, visit artmuseum.princeton.edu .

The Technical Support Specialist assists in the day-to-day management of the technology needs of the Art Museum, which is a highly collaborative and diverse organization. The Technical Support Specialist must be comfortable providing hands-on direct technical support using available means, following assigned incidents through to completion and maintaining a solution-based approach in the face of hard deadlines.

 

This full-time position involves effort during and beyond a Monday—Friday/9 AM-5 PM schedule, including weeknights and occasional weekends.

 

The successful candidate will have demonstrated the ability to interact and collaborate effectively with a wide variety of constituencies, have a problem-solving mindset, appropriately balance multiple competing priorities, and perform the following duties under the direction of the Art Museum Manager of Technology and Information Systems.

 

Device & Business Application Support:

• Address and resolve co-worker and related parties’ concerns and questions about current releases of MacOS and Windows and relevant software, which can include but are not limited to: University Business Applications, Mirador, Office365, AirParrot3, AirPlay, OneDrive, Zoom, MS Teams, SharePoint Online, AirTable, GlobalProtect, Jabber, Adobe CC suite, Code42, Printing/Scanning, connecting to a network.
• Provide conference room/meeting AV support when requested, as well as ensure all equipment is in working order on a scheduled basis.
• Configure and deploy a variety of hardware devices for use on the Princeton network, including desktops, laptops, cameras, tablets, coworker “bring-your-own-device," and other specialized devices based on need.
• Repurpose or surplus out of circulation equipment based on equipment condition and organizational needs. Using ServiceNow, update active Configuration Management Database, Configuration Items and network registration records, retiring respective records where applicable.
• Proactively manage ServiceNow personal work queue, ensuring tickets assigned to the Technology Support Specialist are followed through from the first mention to final closure, meeting with the Art Museum Manager of Technology and Information Systems and Associate Director for Communication and Information on a regular basis to refine priorities based on project-based needs, seasonal demand and other exigent factors.
• Attend monthly Support for Computing in Academic Departments (SCAD)/ Department Computing Support (DCS) meetings and all Art Museum meetings relevant to the position.
• Research and attend relevant technical training opportunities.

Live/Virtual Event Support:

• Serves as primary technical support for all in-person, hybrid and virtual events. During peak operating schedule, this can include as many as two to five events per week.
• Events are typically after 5:00 PM and occasionally on weekends.

User education, training & documentation:

• Educate and train Art Museum staff who are eager to learn about the expanding portfolio of collaborative tools OIT makes available for departmental use.
• Propose, develop and deploy training materials and documentation that endeavor to increase awareness, understanding, and adoption of new collaborative tools, such as Jabber and OneDrive.

Essential Qualifications

• Minimum of 1-3 years of professional experience required
• High school degree or equivalent required
• Knowledge of audio and visual technologies and their application in a variety of settings
• Familiarity with PC and Mac platforms.
• Ability to work in a fast-paced, ever-changing environment
• Ability to work a flexible schedule, including weeknights and occasional weekends
• Must be physically able to move and lift computers, projectors, some heavier equipment, climb ladders, etc.
• Great communication skills and the ability to take the initiative on projects
• Follow all University rules and regulations

Preferred Qualifications

• Prior experience in museums or higher education institutions.
• Knowledge of general information technology, security, collaboration, database, creativity, and storage platforms, including Mirador, AirParrot3, AirPlay, Zoom, AirTable, GlobalProtect, Jabber, Adobe CC suite, Code42.
• Strong customer service orientation.

 

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

36.25

No

Yes

180 days

No

No

No

Associate

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