Technical Support Consultant

Job Description

What We're Looking For

Baylor's ITS Client Services department is seeking a Technical Support Consultant who will supports the mission of Baylor University.

An Associate's degree, less than one year of work experience and an active Christian faith are required. A Bachelor's degree and one years of experience are preferred. Additional experience may be considered in lieu of the education requirement. 

Applicants must currently be authorized to work in the United States on a Full-Time basis. 

What You Will Do

• Install new computers, printers, mobile devices and equipment as requested
• Transfer client's operating system, applications and documents from one computer to another using imaging, data transfer,  and conversion software
• Test computer system and applications to determine that the operating system and all converted software applications are working properly.
• Maintain database of hardware and software inventory
• Provide reports and studies for inventory analysis
• Research and test computer systems and applications to determine effectiveness
• Provide access to data files as needed
• Seek out and take continuous training to drive improvement in job execution. 
• Seek personal improvement suggestions from mentors, peers and managers. 
• Identify opportunities to increase customer satisfaction through improved processes and tools.
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with University policies
• Maintain regular and punctual attendance 

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.  To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor  and our strategic vision, Illuminate .  Also, explore our great hometown of Waco  and the many opportunities to engage locally.   If you are new to Central Texas, This is Waco!

About Us
Baylor University is a private not-for-profit university affiliated with the Baptist General Convention of Texas. As an Affirmative Action/Equal Opportunity employer, Baylor is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor’s commitment to equal opportunity and respect of others does not undermine the validity and effect of the constitutional and statutory protections for its religious liberty, including, without limitation, the religious organization exemption under Title VII of the Civil Rights Act of 1964, the religious exemption to Title IX of the Education Amendments of 1972, and the Free Exercise Clause of the First Amendment to the United States Constitution, among others.  Baylor encourages women, minorities, veterans, and individuals with disabilities to apply. EEO/M/F/Vets/Disabled

Job Info

• Job Identification 16516
• Job Category Staff
• Posting Date 04/11/2024, 10:59 AM
• Degree Level Associate
• Job Schedule Full time
• Locations 1201 S 5th Street, Waco, TX, 76706, US