Technical & Simulation Support Specialist

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Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

Florida Atlantic University is seeking a Technical & Simulation Support Specialist - Boca Raton, FL.

Summary of Responsibilities:

• Responsible for proper setup, knowledge, operation, and technical support of simulation systems, computers, and manikin.

• Monitors internal help desk ticketing system.

• Provides CON (College of Nursing) IT support (Hardware & Software), primarily on the Boca, Jupiter, and Davie campus and other CON satellite sites or locations.

• Maintains and updates an inventory of the FAU College of Nursing computing devices and equipment, primarily on the Boca, Jupiter, and Davie campus and other CON satellite sites or locations.

• Conducts research and provides recommendations for upgrading existing hardware infrastructure and devices regarding the Simulation Labs.

• Provides technical support to individuals requesting assistance with FAU College of Nursing computers/equipment and personal computing devices, primarily on the Boca, Jupiter, and Davie campus and other CON satellite sites or locations.

• Collaborate with IT services and simulation system vendors to identify, and isolate simulation, system, and network-related issues.

• Provide technical support to CON Faculty/Staff regarding Simulator’s function and connectivity.

• Coordinate with Vendor’s support to address technical issues with Simulators.

• Document technical processes and support needed for simulations.

• Coordinate with Vendors for the purchasing, delivery, training, and installation of Simulators.

• Maintain and improve department knowledgebase of simulation software, equipment, supplies, media, computers, and materials related to simulation learning.

• Interface with the equipment manufacturers (manikin and data capture) regarding equipment troubleshooting and system problems.

• Support hardware and software modifications to accommodate computer users' needs, functions, and business processes.

• Maintaining the Simulation lab's computer-related equipment, including AV equipment.

• Perform support tasks for classroom and lab equipment regarding Simulation.

The College of Nursing IT at Florida Atlantic University seeks applicants who are committed to supporting the learning needs of students from diverse backgrounds and to engaging communities underrepresented in higher education. Florida Atlantic University is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. Florida Atlantic University embodies a culture of strategic and collaborative community engagement that results in mutual benefit to the institution and the diverse internal and external communities that it serves.  

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers: 

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. 

• State retirement options including tax-deferred annuities and Roth 403(b) plans. 

• State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service  

• Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php  

• Sick Leave Pool Program 

• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion). 

• Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf   

• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply). 

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php  

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The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: www.bdb.org/apartments   

Minimum Qualifications:

Master's degree from an accredited institution in an appropriate area of specialization and one year of appropriate experience; or a bachelor's degree from an accredited institution in an appropriate area of specialization and three years of appropriate experience required.
Preferred Qualifications/Skills:
Knowledge of Laerdal Simulators, CAE Simulators, and other AV simulation systems.

Salary:

$65,000 - $95,000 per year.
Exempt Administrative, Managerial, Professional (AMP)

College or Department:

CON: College of Nursing IT

Location:

Boca Raton

Work Days and Hours:

Monday - Friday, 8 a.m. - 5 p.m.

Application Deadline:

2024-04-23

Special Instructions to Applicant:

This recruitment has been reopened; all previous applicants are still under consideration and need not reapply. This position may close without prior notice.
Eligible for flex scheduling at the discretion of the supervisor.
APPLICATION DOCUMENTS REQUIRED:
Resume
Cover letter
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMODATIONS:
Individuals with disabilities requiring accommodation, please call 561-297-3057. 711
As a Hispanic-serving institution, Florida Atlantic University (FAU) is one of the most racially and ethnically diverse institutions in the Florida state university system. We are committed to recruiting and retaining talented faculty and staff. We embrace our shared responsibility to create and celebrate a welcoming and inclusive campus environment for all. Our community features excellent schools, a vibrant and safe community, and a sub-tropical climate conductive to year-round outdoor activities.