Business Administrator for Associate Dean of Personnel and Finance in CALS

Position Title:
Tech Lending Coordinator

Job Group:
Professional & Scientific

Required Minimum Qualifications:
Bachelor’s degree

Preferred Qualifications:
Prior experience in an academic environment preferred.
Experience and the demonstrated ability to deliver training and consultation to end users.
Demonstrated experience in conflict and sensitive issue management.
Customer service experience.

Job Description:

The Iowa State University Library is currently seeking qualified candidates for a Tech Lending Coordinator (Library Specialist). The Coordinator is responsible for the daily operations of the University Library Tech Lending service desk and providing leadership and supervision of desk attendants to facilitate quality customer service and support of university-owned computers, tablets, peripherals, and other electronic devices.

As part of the Core Technologies Team, the qualified candidate will offer recommendations for improvements to the Library's Tech Lending program.

The Coordinator will establish and document workflow, processes, goals, and policies; develop standards and procedures necessary to improve the efficiency and effectiveness of operations; update training material for new and existing desk attendant staff; manage coverage, time approvals, performance reviews; verify that support issues are taken care of in a timely manner. Additionally, this position will be responsible for processing fines and fees, running service and usage reports, maintaining, and performing inventory audits, submitting purchase requests for new equipment.

The general scope of technical responsibilities includes providing routine and preventative maintenance and upgrades to hardware, software, cameras, and PA systems; troubleshooting and problem reporting; end-user training and assistance.  Desktops and laptops are predominantly Apple and Dell. Operating systems supported are Mac OSX, Windows 10, and Apple iOS. Applications supported including, but not limited to: Office 365, Adobe Creative Cloud, ServiceNow, LabStats, and utility programs. 

ISU students, staff, and faculty strive to overcome historical and divisive biases in our society. Library staff must embrace an environment of inclusion that moves beyond simple tolerance to recognizing the richness in individual identities of people, and diverse perspectives. We are an equal opportunity employer committed to recruiting and retaining a diverse workforce.

Appointment Type:
Regular

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
PS805

Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.

Original Posting Date:
July 22, 2021

Posting Close Date:
August 11, 2021

Job Requisition Number:
R5666

Position Information:

Position Title:
Tech Lending Coordinator

Job Group:
Professional & Scientific

Required Minimum Qualifications:
Bachelor’s degree

Preferred Qualifications:
Prior experience in an academic environment preferred.
Experience and the demonstrated ability to deliver training and consultation to end users.
Demonstrated experience in conflict and sensitive issue management.
Customer service experience.

Job Description:

The Iowa State University Library is currently seeking qualified candidates for a Tech Lending Coordinator (Library Specialist). The Coordinator is responsible for the daily operations of the University Library Tech Lending service desk and providing leadership and supervision of desk attendants to facilitate quality customer service and support of university-owned computers, tablets, peripherals, and other electronic devices.

As part of the Core Technologies Team, the qualified candidate will offer recommendations for improvements to the Library's Tech Lending program.

The Coordinator will establish and document workflow, processes, goals, and policies; develop standards and procedures necessary to improve the efficiency and effectiveness of operations; update training material for new and existing desk attendant staff; manage coverage, time approvals, performance reviews; verify that support issues are taken care of in a timely manner. Additionally, this position will be responsible for processing fines and fees, running service and usage reports, maintaining, and performing inventory audits, submitting purchase requests for new equipment.

The general scope of technical responsibilities includes providing routine and preventative maintenance and upgrades to hardware, software, cameras, and PA systems; troubleshooting and problem reporting; end-user training and assistance.  Desktops and laptops are predominantly Apple and Dell. Operating systems supported are Mac OSX, Windows 10, and Apple iOS. Applications supported including, but not limited to: Office 365, Adobe Creative Cloud, ServiceNow, LabStats, and utility programs. 

ISU students, staff, and faculty strive to overcome historical and divisive biases in our society. Library staff must embrace an environment of inclusion that moves beyond simple tolerance to recognizing the richness in individual identities of people, and diverse perspectives. We are an equal opportunity employer committed to recruiting and retaining a diverse workforce.

Appointment Type:
Regular

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
PS805

Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.

Original Posting Date:
July 22, 2021

Posting Close Date:
August 11, 2021

Job Requisition Number:
R5666