Systems Support Analyst Sr(IT)

Updated: over 1 year ago
Job Type: FullTime
Deadline: 10 Oct 2022

84497BR

Campus: Polytechnic

Systems Support Analyst Sr(IT)


Job Description

The Polytechnic School (TPS) is seeking a talented, self-starter to join our IT team at the Polytechnic School. A successful applicant will provide support for a wide range of faculty, staff, and student computing devices within TPS. Duties will include: imaging endpoints, configuring software, inventory management, securing endpoints, encrypting, backups, and administration of primary Windows Systems, Linux and some Mac OS support as well. The ideal applicant must be familiar with current hardware, software and network troubleshooting techniques, engineering applications, and scripting languages. If you consider yourself a great candidate for this position, you will have project management experience as well as experience working with vendors and other functional and infrastructure teams within an organization. Excellent customer service skills are a must in this position. A successful candidate will provide support to customers by solving support tickets and assisting research and academic users with questions and issues. In addition they will be expected to collaborate and work with TPS IT team members and student employees on a variety of technology support projects for TPS.


Job Family

Information Technology


Department Name

Polytechnic School


Full-Time/Part-Time

Full-Time


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.


Salary Range

$55,100 - $76,000 per year; DOE


Close Date

10-October-2022


Essential Duties

  • Provides IT support to TPS, manages tickets, attends meetings, assists with developing and improving school processes, works with faculty and staff to assess IT needs.
  • Provides professional, expedient, and positive customer service.
  • Provides recommendations for hardware purchases, and procures quotes.
  • Oversees the process of ensuring all IT equipment is tagged, put into inventory, setup and configured, encrypted and operating appropriately.
  • Diagnoses, repairs, and cleans a variety of audio visual, video, computer and/or electronic equipment.
  • Installs, setups, configures and secures Mac and desktops, laptops, AV equipment, tablets, printers and mobile devices in distributed secured networked environment.
  • Ensures all computing devices are encrypted.
  • Deploys packaged applications either manually, or by using Engineering's enterprise MECM/SCCM, JAMF, and Ansible configuration management platforms.
  • Creates Group Policy Objects (GPOs) as needed, and troubleshoots errors involving GPOs.
  • Tests software and hardware for usability and compliance.
  • Installs and configures software on a variety of devices and across platforms (Mac, PC and Linux).
  • Coordinates classroom and new hire video presentations, provides AV support as needed.
  • Deploys new systems and relocates systems as needed.
  • Creates and updates documentation.
  • Conducts hardware inventory, and updates the inventory database when changes occur.
  • Builds, packages, and tests software applications as needed.
  • Conducts hardware diagnosis and repair, responsible for performing a variety of diagnostic procedures to identify appropriate corrective measures.
  • Active Directory organizational unit, security group, and computer account management.
  • Works with University vendors to coordinate hardware repairs, and complete a variety of IT Projects.
  • Ensures software licensing is authorized and in compliance for use and installation, except in classrooms.
  • Provides end user training on commonly used TPS applications.
  • May supervise IT student workers, and serve as a mentor.
  • Performs other duties and responsibilities as assigned.

Minimum Qualifications

Bachelor's degree in Information Technology or closely related field and six (6) years experience providing diagnostic and trouble-shooting support in a client server, cross platform environment, OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


Desired Qualifications

  • Experience with cross platform environments including Linux, Windows and Mac OS systems.
  • Experience using most of the following deployment systems and tools: MECM/SCCM, JAMF, Ansible, Infoblox, Splunk, Active Directory, Group Policy Management, and TCP/IP networking.
  • Experience with PC and Mac Hardware, iOS and Android devices • Experience in working in higher education environment.
  • Demonstrated knowledge of current trends and industry best practices in IT.
  • Experience with installing, configuring, imaging, maintaining, and troubleshooting Windows 10/11, and Mac OS systems. Linux troubleshooting experience a plus.
  • Demonstrated knowledge with Identity and Access Management tools, physical access controls.
  • Demonstrated knowledge of system encryption for laptops, desktops and mobile devices using Bitlocker, MBAM, File Vault, and LUKS.
  • Demonstrated knowledge of PowerShell or other scripting languages is a plus.
  • Demonstrated knowledge with virtualization technologies such as: VMWare, Citrix XenCenter, Proxmox, Parallels, and Virtual Box.
  • Demonstrated knowledge with DaaS and other cloud platforms such as AWS, Azure, and Apporto.
  • Experience with a variety of engineering and productivity software including Microsoft O365, Matlab, Solidworks, Visual Studio, Adobe Creative Cloud, and Zoom.
  • Experience with basic project management (i.e., organize and schedule tasks, prioritize).
  • Experience troubleshooting TCP/IP Errors, ability to use NSLookup, IPConfig, NETStat and tools like Infoblox.
  • Experience resolving hardware and software problems; identifying problem sources and methods of solution.
  • Evidence of effective communication skills.
  • Great at multitasking

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds; regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment. Regular review of completed tasks.


Department Statement

The Polytechnic School, one of the seven Ira A. Fulton Schools of Engineering at Arizona State University, focuses on hands-on learning through creating things and solving real-world challenges through student, faculty and industry collaborations. We believe how you learn and teach is as important as what you learn and teach. The school’s academic facilities are among the best that ASU has to offer and were designed specifically to support the learning and discovery environment.

The Polytechnic School is located on ASU’s Polytechnic campus in Mesa, Arizona and boasts some of the most innovative engineering and technology programs in the country and thrives under the guidance of more than 100 faculty members who have expertise in some of the most important technological challenges that society faces. Many members of the faculty bring considerable industry experience into their classrooms and labs, further enhancing the student experience and research opportunities available. The Polytechnic School’s research program focuses on transforming discoveries into practical, real-world use and enterprise. Our campus alone is home to more than 30 laboratories — some of the most advanced learning laboratories available to students on any university campus in such as robotics, manufacturing, engineering education, environment, energy, systems engineering and human systems engineering.


ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .


Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.


Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.


Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.


Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.



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