Systems Application Analyst (19478)

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At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 

Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 

Learn more about American University by clicking here .  

The Systems Applications Analyst is a key member of the Office of the University Registrar (OUR) Student Systems group. This individual manages and maintains ServiceNow and SharePoint web applications, as well as business intelligence data and reports used by OUR. This individual works very closely with each of the OUR areas to assess, train, and assist with the implementation, conversion and customization of administrative software solutions. This individual also manages the creation, monitoring and editing of all web content for the Registrar’s website and portal pages. This individual is responsible for creating and maintaining all forms published by the OUR. They work with the Office of Information Technology (OIT) business analysts and other student service units (AUC, OSA, OFA, etc.) to support this goal.

Other priorities include management of department IT assets, new hire onboard training for various information systems, hardware, and software diagnostics to resolve workstation issues.

This position reports directly to the Assistant Registrar for Student Systems and works closely with the Reporting Coordinator, the Business Intelligence Analyst and the Assistant Registrar for Information Systems and Analytics under the leadership of the Associate Registrar for Information Services and Student Systems. 

The position requires the highest level of discretion in handling sensitive data and confidential records. Hiring offers for this position are contingent on successful completion of a background check.

• No travel is required. Occasional travel may be optional to attend trainings, seminars and/or conferences locally or nationally but will be limited to once or twice per year. 

• Full Time, 35 Hours per week.

• Sr. Coordinator/Analyst A.

• Non-Exempt.

• This is a union-eligible position.

• $61,610-$69,615/year, commensurate with experience.

• Bachelor's degree or equivalent.

• 3-5 years of relevant experience.

• Experience applying database concepts, project management, requirements analysis, business process management and system troubleshooting techniques. 

• Experience in a functional support role for ERP implementations.

• Experience in website maintenance and/or web communications.

• Bachelor’s Degree in MIS, Computer Science or a closely related field, or equivalent work experience in one or more of the major duties.

• Experience with ITSM tools and systems administration, preferably with ServiceNow and SharePoint.

• Experience with ERP systems or other relational databases and data warehousing including understanding of Extract, transform and load ETL processes.
• Experience with Ellucian Colleague or Workday Student.
• Product Management or User Experience Design.
• Experience creating reports and familiarity with report writing tools, particularly Informer and/or MicroStrategy.
• HTML proficiency and CMS or Web Management experience.

• Excellent written and oral communication skills.

• Working knowledge of requirements gathering and project management.

• Strong conceptual, analytical, and creative problem-solving skills.

• Ability to work creatively and collaboratively in a diverse and fast-moving office environment.

• Demonstrated fast learner and a fast starter in a continuously evolving technological environment.

• Commitment to providing outstanding customer service to a diverse customer base.

• Ability to sufficiently understand and analyze data to recognize data anomalies and problems and suggest corrective actions.

• Ability to develop, train, and mentor peers.

• Demonstrated ability to prioritize work with competing demands and communicate plans to various audiences.

• Ability to work independently with minimal supervision.

• Working knowledge of relevant laws and regulations affecting academic institutions such as ADA, FERPA, HEA etc.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options .

Union Eligibility

This position is part of a collective bargaining unit represented by SEIU Local 500. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal . Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 

Contact Us

For more information or assistance with the American University careers site, email [email protected] .

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.