Systems Analyst Senior

Updated: 2 months ago
Job Type: FullTime
Deadline: 13 Dec 2022


Campus: Tempe

Systems Analyst Senior

Job Description

Performs professional work in the design, development, implementation, operation and maintenance of computer and business systems to meet user needs. Provides support to users of information technology tools. Work typically involves a combination of providing expert advise and troubleshooting on groups of software products or an entire systems, assessing, planning for, and implementing new technology, administering and maintaining shared-user systems, communicating with users and user groups on technology topics, and providing instruction.

Job Family

Information Technology

Department Name

ASUHS Executive Team



VP Code


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$70,035 - $90,000 per year; DOE

Close Date


Essential Duties

  • System Administrator and Super User of the Point and Click (PNC) system and patient portal.
  • Maintain/Update/Create system configurations and templates in relation to scheduling, billing, compliance, clinical setup, etc.
  • Become the expert in data analysis and reporting for the PNC system
  • Provides user access and permissions according to roles and pre-assigned security groups
  • Develop a strong relationship with the EHR vendor to resolve any bugs/issues that arise, creating and managing tickets for issue resolution.
  • Proactively monitor the applications to recommend improvements and ways to increase efficiency in the process
  • Analyze and resolve issues encountered by the end-users during any implementation/new release and coordinate remediation with the vendor, and Health & Counseling staff
  • Troubleshoot supported hardware and software configuration
  • Coordinates internal projects to meet required milestones and ongoing organizing and scheduling
  • Assist with the design and implementation of new technical and operational processes and workflows.
  • Understand system architecture and infrastructure environments to assist with the resolution of technical issues
  • Maintains Standard Operating Procedures in relation to all technology products used by Health & Counseling staff.
  • Maintains strict confidentiality, safeguards protected health information (PHI), and reports disclosures appropriately.
  • May be cross-trained to perform job functions as staffing needs dictate
  • Works with customers to understand issues, respond and anticipate needs, and be prepared with solutions to potential customer service issues. Troubleshoots supported hardware and software configuration and trains staff on how to address specific issues.
  • Provides system support to include: configuration, first-level support, and implementation of additional units/modules.
  • Coordinates internal projects to meet required milestones and ongoing organizing and scheduling.
  • Assist with the design and implementation of new technical and operational processes and workflows.
  • Understand system architecture and infrastructure environments to assist with the resolution of technical issues.
  • Other duties as assign

Minimum Qualifications

Bachelor's degree in Information Technology or related field AND four (4) years experience providing information technology services; OR, Eight (8) years experience providing related information technology services, OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery tools and techniques relevant to the assignment may substitute for up to six months of experience.

Desired Qualifications

  • Experience working with: EHR systems (PnC or similar);
  • Experience working with PeopleSoft and other SQL databases;
  • Experience being a liaison between Healthcare staff and Technology teams;
  • Experience gathering data from various sources; analyzing data and preparing reports and presentations;
  • Evidence of problem-solving skills;
  • Experience in triage and prioritization of work;
  • Evidence of capability to multi-task effectively.
  • Excellent verbal and written communication skills;
  • Microsoft Office applications (i.e., Excel, Access, Word, Outlook and PowerPoint)

Working Environment

  • Professionally represent department/program
  • Sit or stand for prolonged periods of time
  • Work collaboratively across various departments within the University as well as with diverse populations and groups
  • Develop and deliver presentations to groups
  • Use computers effectively – including inputting, reviewing, and retrieving information, extended periods of viewing screen, and using mouse and keyboard
  • Use critical thinking to make decisions and/or analyze data
  • Research, develop, implement and assess programs
  • Communicate effectively both orally and in writing
  • Walk throughout campus for meetings or events, regardless of the weather
  • Work collaboratively to achieve objectives
  • Ability to lift 35 lbs.

Department Statement

The mission of the ASU Health Services is to provide high-quality health care that is accessible, affordable and
compassionate in order to ensure the well-being and educational success of students at Arizona State University.
Through our internal and external academic partners, the ASU Health Services faculty and staff are an integral part
of the New American University. ASU Health Services is a member of the Mayo Clinic Care Network. ASU Health
Services is fully accredited by the Accreditation Association for Ambulatory Health Care. ASU Health Services
facilities are beautiful, modern, efficient, and utilize an electronic health record (Point & Click). ASU Health Services
works with our other wellness departments to create a healthy campus model and our physicians and nurse
practitioners play a key role working with student leaders.

We are a coordinated group, practicing medicine with staff board certified physicians (with specialties in family
medicine, internal medicine, emergency medicine, sports medicine, rheumatology, and adolescent medicine) and
board-certified nurse practitioners. To learn more about Health Services, please visit our website at

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to
enhance the total compensation of its staff. This package includes:

  • Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
  • Low-cost health, dental, vision, and life insurance benefits available on day one.
  • Retirement program designed to promote long-term savings and provide income upon retirement.
  • Paid time for volunteer and professional development.
  • Wellness program for preventative health education and screenings.
  • Disability and leave program for income protection.
  • Employee assistance for free and confidential behavioral health services.
  • For more benefits information, please visit:

For more benefits information, please visit:

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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