System Administration Engineer

Updated: 2 months ago
Location: Worcester, MASSACHUSETTS

GENERAL SUMMARY OF POSITION:

Under the direction of the Manager or designee, the System Administration Engineer is a technical specialist role in the System Administration area supporting network operating systems in a multiple platform environment.



 

MAJOR RESPONSIBILITIES:

  • Under the direction of the Manager of Systems Engineering, provides third level support to end users
  • Acknowledge and resolve user service requests utilizing the service request management system
  • Apply standard principles, concepts and techniques toward the identification and resolution of user problems
  • Resolve problems of limited scope
  • Interact primarily with other Systems Administration staff and Manager for assistance and direction
  • Escalate more difficult user issues as appropriate
  • Perform other duties as required


REQUIRED QUALIFICATIONS:

  • Bachelor's degree in Computer Science or Information Systems Management, or equivalent experience
  • Excellent oral and written communication skills
  • Ability to travel to off-site locations

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