Supv-Patient Access Svc

Updated: about 2 months ago
Location: Campus, ILLINOIS
Job Type: FullTime

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu . If you have questions while submitting an application, please review these frequently asked questions .


Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.



Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 


Job Title:
Supv-Patient Access Svc


Department:
James | James Ambulatory Clinic Scheduling

Job Description
Scope of Position - The Ohio State University Medical Center is committed to improving access and service to customers. The Supervisor Patient Access Services functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. This position ensures access to OSUMC physicians and services and coordinates and supports the functions of integrated access services as well as ensures proper data collection/support for an accurate bill. Additionally, the Supervisor is the product line/service line knowledge expert for product and/or is proficient in scheduling across all scheduling product lines. The Supervisor is responsible for overseeing the daily operations and all personnel in the designated Patient Access scheduling area and will communicate any concerns/problems to the management team as needed for additional direction.
Position Summary - The Supervisor Patient Access Services is an expert in product or service line area (i.e. physician appt. scheduling, OR/admission, radiology outpatient procedures, full service cardiology scheduling). Responsible for providing consumers (physicians and patients) with accurate, up-to-date information regarding their physicians products, services and general procedures, as well as maintaining call center support software to ensure accuracy of same information. The Supervisor is responsible to ensure that all Scheduling Representatives are adequately trained and that the patient Access Department is meeting the needs of its customers. This includes the collection of accurate and quality data, timely scheduling and maintenance of clinic schedules, QA reporting/documentation and continuous training to staff members.
Uses call center software, scheduling software applications, and telecommunication technology and customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated and seamless entity. Generates system reports and utilizes system reporting tools as well as the reporting tools of MS office products to demonstrate product line success and/or lack of relative to referrals, access, appointments, and wait times. Presents product line/service line information to key audiences such as physicians, and other audiences as assigned. Collaborates with these same audiences as necessary for problem resolution.
Minimum Education Required
Bachelor's Level Degree or equivalent combination of education and experience
Required Qualifications
Bachelors Degree preferrred or equivalent experience. Past management/leadership experience. Experience in healthcare/physician practice preferred. Experience with Windows, Excel, Access and Intranet/internet navigation tools as well as system content. Previous scheduling, insurance, medical terminology experience preferred but not required. Demonstrated ability to work in multiple Databases for management and reporting. Ability to work in self-directed manner while interacting with patients, physicians and all medical center faculty and staff. Ability to communicate and demonstrate interpersonal skills required. Familiarity with OSUMC and its entities preferred. Strong demonstrated verbal, written and Presentation skills.


Additional Information:


Location:
James Cancer Hospital (0375)


Position Type:
Regular


Scheduled Hours:
40


Shift:
First Shift


Salary Grade:
Health System Hourly 022

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.


The Ohio State University

Office of Human Resources | 1590 N. High St., Suite 300 | Columbus, OH 43201-2190 |

For questions, please call 614-247-6947 or email HRConnection@osu.edu

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other bases under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.



Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu . If you have questions while submitting an application, please review these frequently asked questions .


Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.



Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 


Job Title:
Supv-Patient Access Svc


Department:
James | James Ambulatory Clinic Scheduling

Job Description
Scope of Position - The Ohio State University Medical Center is committed to improving access and service to customers. The Supervisor Patient Access Services functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. This position ensures access to OSUMC physicians and services and coordinates and supports the functions of integrated access services as well as ensures proper data collection/support for an accurate bill. Additionally, the Supervisor is the product line/service line knowledge expert for product and/or is proficient in scheduling across all scheduling product lines. The Supervisor is responsible for overseeing the daily operations and all personnel in the designated Patient Access scheduling area and will communicate any concerns/problems to the management team as needed for additional direction.
Position Summary - The Supervisor Patient Access Services is an expert in product or service line area (i.e. physician appt. scheduling, OR/admission, radiology outpatient procedures, full service cardiology scheduling). Responsible for providing consumers (physicians and patients) with accurate, up-to-date information regarding their physicians products, services and general procedures, as well as maintaining call center support software to ensure accuracy of same information. The Supervisor is responsible to ensure that all Scheduling Representatives are adequately trained and that the patient Access Department is meeting the needs of its customers. This includes the collection of accurate and quality data, timely scheduling and maintenance of clinic schedules, QA reporting/documentation and continuous training to staff members.
Uses call center software, scheduling software applications, and telecommunication technology and customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated and seamless entity. Generates system reports and utilizes system reporting tools as well as the reporting tools of MS office products to demonstrate product line success and/or lack of relative to referrals, access, appointments, and wait times. Presents product line/service line information to key audiences such as physicians, and other audiences as assigned. Collaborates with these same audiences as necessary for problem resolution.
Minimum Education Required
Bachelor's Level Degree or equivalent combination of education and experience
Required Qualifications
Bachelors Degree preferrred or equivalent experience. Past management/leadership experience. Experience in healthcare/physician practice preferred. Experience with Windows, Excel, Access and Intranet/internet navigation tools as well as system content. Previous scheduling, insurance, medical terminology experience preferred but not required. Demonstrated ability to work in multiple Databases for management and reporting. Ability to work in self-directed manner while interacting with patients, physicians and all medical center faculty and staff. Ability to communicate and demonstrate interpersonal skills required. Familiarity with OSUMC and its entities preferred. Strong demonstrated verbal, written and Presentation skills.


Additional Information:


Location:
James Cancer Hospital (0375)


Position Type:
Regular


Scheduled Hours:
40


Shift:
First Shift


Salary Grade:
Health System Hourly 022

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.


The Ohio State University

Office of Human Resources | 1590 N. High St., Suite 300 | Columbus, OH 43201-2190 |

For questions, please call 614-247-6947 or email HRConnection@osu.edu

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other bases under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.


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