Support Technician I,II,III - School of Business (Part-Time, Variable Hour)

Utah Valley University is seeking a Support Technician! The Support Technician provides support for all aspects of computing. Troubleshoots upgrades hardware, configures network connectivity, maintains printers and/or other peripherals, and helps resolve other computer use issues. It serves as a technical resource for answering questions, identifying technical needs, researching solutions, and making recommendations. Utilizes help desk tracking and analytical systems to document and trace service requests. Documents procedures, tip sheets, training manuals, and job aids to provide efficient communication of help desk area information.

• Diagnoses technology malfunctions, determines cause, and resolves the issue. 
• Troubleshoots peripheral devices including networked and local printers, scanners, copiers, and media equipment. 
• Creates, tracks and updates work orders. Updates hardware and software inventory. 
• Updates and deploys software images for faculty, staff and student computer labs. 
• Configures wireless devices. 
• Installs hardware and software. 
• Backs up and restores data.

This is a career ladder position with three levels with minimum qualifications as defined: 
Level I: Graduation from a standard senior high school or equivalent, and work experience totaling 1 year related to the essential functions/duties of the position.
Level II: Graduation from a standard senior high school or equivalent, and work experience totaling 2 years related to the essential functions/duties of the position.
Level III: Graduation from a standard senior high school or equivalent, and work experience totaling 3 years related to the essential functions/duties of the position. Also required to have a current industry recognized certification applicable to the essential functions.
Preferred Qualifications:    
A+ Certified

• Knowledge of TCP/IP and application network protocols, firewall management, operating system configurations, anti-virus software, and VPN. 
• Knowledge of imaging software such as WDS or SCCM.
• Knowledge of Mac, Windows, Android, and iOS OS'.
• Knowledge of backing up and restoring data.
• Knowledge of working in a customer service, team-oriented, collaborative environment. Knowledge of configuring wireless devices.
• Knowledge of installing, maintaining, and troubleshooting peripheral devices such as printers (local and network), scanners, tablets, and smartphones.
• Knowledge of new computer technology and advancements in hardware and software.
• Skills in customer service, interpersonal, verbal, and written communication skills. Skills in analysis and troubleshooting.
• Skills in providing technical and operational support to faculty, staff, and students.
• Skills in providing computer hardware and software expertise in a variety of computer platforms and operating systems.
• Ability to present ideas in a user-friendly language.
• Ability to work independently without constant supervision.
• Ability to find answers quickly through research.
• Ability to maintain a positive and professional relationship with faculty, staff, and students. Ability to complete tasks in a timely and professional manner.
• Ability to be self-motivated and learn quickly.
• Ability to solve technology problems under time constraints.

EEO Statement:

UVU employment decisions are made on the basis of an applicant’s qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.