Support Services Specialist

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Closing Date:

05/25/2024

Type of Position:
Staff - Management, Supervisory

Workstudy Position:

No

Job Type:
Regular


Work Shift:

Sponsorship Available:

No

Institution Name:
University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:
Student Access

Department's Website:

Summary of Job Duties:
The Support Services Specialist will be responsible for recruiting and assigning note-takers in classes with active requests for this accommodation and compensating note-takers. The Support Services Specialist will provide direct support to students by reviewing and processing expedited applications, reviewing disability documentation, and by working directly with students in formulating a campus navigation plan for those who have both temporary and permanent disabilities. Also responsible for the storage and accurate inventory of accessible furniture/equipment. In addition, the Support Services Specialist is responsible for coordinating third party transcription and interpreting services, as well as communicating with faculty on how these services will be facilitated in their classes. The Support Services Specialist will troubleshoot issues with the transcription, interpreting, and note-taking programs as they arise and communicate with students with disabilities and faculty regarding the services. The Support Services Specialist will assist the Document Conversion Lab Manager, Office Manager, and Administrative Support staff as needed. This position requires that records, requests, and communication be kept confidential, and that data be compiled as requested.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• At least two or more years of customer service experience ​

• Experience working with individuals with disabilities 

• Experience in program administration or a related area

Applicable equivalencies may be considered on the above qualifications.

Preferred Qualifications:

• The formal education equivalent of a bachelor's degree with a major in sociology, public administration, management, or a related field

• Knowledge of sign language interpreting and transcribing services 

 

Knowledge, Skills & Abilities (KSAs):

• Knowledge of the organization and administration of various higher education academic and social programs 

• Knowledge of Microsoft Office 365 including Word, Excel, PowerPoint, Outlook, and Teams 

• Detail oriented, organized, reliable, and flexible with broad technical skills using various software and hardware including assistive technology 

• Outstanding communication skills (verbal, written, interpersonal) 

• Excellent customer service skills 

• Proficient in the use of standard office equipment and broad technical and computer skills, including Microsoft applications, Adobe Acrobat, and assistive software/technology 

• Ability to efficiently manage multiple competing priorities/tasks, while meeting deadlines with accuracy and constant interruptions 

• Ability to exercise sound judgment in making critical decisions, ensuring compliance under limited supervision

• Ability to think critically and logically to identify recognize, analyze, and solve a variety of problems 

• Ability to effectively communicate, verbally or in writing, and maintain cooperative relationships with diverse populations 

• Ability to work both independently and as part of a collaborative team 

• Ability to maintain a high degree of discretion needed due to the volume of sensitive and confidential issues 

• Ability to work well with a diverse population 

• Proactive ability to manage constantly shifting priorities, deadlines, and demanding schedules 

• Ability to work as a team or independently using discretion while making sound decisions on a regular basis 

• Ability to be dependable and punctual 

• Ability to deliver and receive critique and feedback positively

Additional Information:

Salary Information:

$36,754

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Elaine Belcher, Associate Director of Administrative Services; 479-575-3104, [email protected]

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:
Manipulate items with fingers, including keyboarding, Sitting

Frequent Physical Activity:
Hearing, Standing, Talking

Occasional Physical Activity:
N/A

Benefits Eligible:
Yes