Support Service Coordinator

Position Details

Position Information

Recruitment/Posting Title	Support Service Coordinator
Job Category	Staff & Executive - Financial Aid
Department	Financial Aid - Nwk
Overview
Posting Summary	Rutgers University- Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Support Service Coordinator. The Financial Aid Support Services Coordinator (SSC), under the direction of the Assistant Manager, will have an integral and lead role on the Office of Financial Aid processing team, which is comprised of the Assistant Managers, Senior Financial Aid Counselors, and Administrative Assistants. The Support Services Coordinator will have the largest verification processing caseload and will perform more technically demanding financial aid duties. This position will be responsible for and not limited to the following: Student needs analysis, federal verification and packaging of student aid, certify federal/private loan eligibility, provide financial aid/veterans aid determination Make professional judgment decisions regarding student aid eligibility Adjudicate satisfactory academic progress appeals, and facilitate problem solving with any barrier that impede a student’s ability to access and afford a Rutgers University-Newark college education Participates in University wide committees and projects that strategically enhance the University and departmental goals and mission Provides leadership and program management for an area of specialization, such as federal work-study, scholarships determination for the Educational Opportunity Fund program, enrollment management and student experience, or Return of Title IV (R2T4 calculation) Accomplishes specialization projects, the Coordinator will interact with federal and state agencies, lenders, guarantee agencies, loan servicers, employers, vendors, social service agencies, high schools, and post-secondary institutions To perform these functions effectively, the incumbent must be able to leverage expertise and accountability for ensuring compliance with federal, state, and university regulations and safeguarding the institution’s eligibility to participate in Title IV Programs With respect to the functions described here, all members of the Office of Financial Aid team are required to participate in outreach literacy and advisement to students, parents, and community in regards to with in-depth financial aid questions concerning financial aid applications, financial aid eligibility, disbursement and refunds, cost of attendance figures, different aid types, loan comparisons, special circumstances, and estimated family.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Day
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu
FLSA	Nonexempt
Grade	04
Position Salary
Annual Minimum Salary	55416.000
Annual Mid Range Salary	68958.000
Annual Maximum Salary	82500.000
Standard Hours	37.50
Union Description	URA-AFT Administrative
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Requires a Bachelor’s degree in a related field, or an equivalent combination of education and/or experience Requires a minimum of two years relevant experience in an administrative function, good communication and interpersonal skills, and computer literacy
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Bachelor’s degree At least 2 years work experience in student financial aid directly related to award and aid determination, need analysis, verification, and packaging Experience in higher education or university setting Excellent written and verbal communication skills
Preferred Qualifications	Analytical Skills: Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design workflows and procedures; Customer Service Skills: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance in a friendly and timely manner; demonstrate sensitivity to the diverse needs of students and customers from various socio-economic and cultural backgrounds; speak clearly, listen and get clarification; present financial aid information and respond accurately to questions in individual and group settings; Computer Skills: High level of proficiency and accuracy in Windows file management, Microsoft Office programs, and department-specific software programs; Oral Communication: Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings. Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality; Professionalism: Ability to approach others tactfully; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. This position requires a high degree of professional judgment, training, and project management skills to be successful in working with student exceptions and appeals and other University and system wide projects and initiatives.
Equipment Utilized	n/a
Physical Demands and Work Environment	n/a
Special Conditions

Posting Details

Posting Number	23ST3239
Posting Open Date	12/11/2023
Special Instructions to Applicants
Regional Campus	Rutgers University-Newark
Home Location Campus	Rutgers University-Newark
City	Newark
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement