Support Coordinator Assistant

Dept Number/Name: 0-0416-000 / Student Outreach and Support
College Division: Stud Affairs-Wellness
Salary Plan: Administrative
Job Code/Title: 9315 / Support Coordinator Assistant
Hiring Salary/Salary Range: $40,000 - $43,000
Position Number: 00054934

ORGANIZATIONAL SUMMARY:
The Student Success division at the University of South Florida is comprised of 60 departments, providing students with academic support, engagement opportunities, health & wellness services and enhancement of the educational experience.

The Office of Student Outreach and Support (SOS) provides outreach and non-clinical intervention across the USF community to students whose behavior or distress places them at risk for academic, emotional and other difficulties. SOS oversees the Tampa campus student of concern referral system and provides leadership for the Tampa behavioral intervention team, or SOCAT- Students of Concern Assistance Team. The Director oversees all services and activities provided by SOS, with the goal of ensuring the safety of the learning environment and the campus community while balancing the needs and wellbeing of the individual student.
POSITION SUMMARY:

The position of Support Coordinator Assistant is crucial to maintaining the demands of the multifaceted operations of Student Outreach and Support and SOCAT. This position will assist with the management of mild-moderate level risk students of concern through assessing areas of need and formulating intervention plans in order to minimize and/or resolve problems. Assists students with social service needs, such as navigation of university systems, referral to community resources, access to medical care, hospitalization discharge planning, and crisis intervention.
 
RESPONSIBILITIES:

Case Management: Provides case management for students of concern through assessing areas of need and formulating intervention plans to minimize and/or resolve problems. Assists student with social service needs, such as navigation of university systems, referral to community resources, access to medical care, transition to the university following hospitalization, and crisis intervention. Consults with on-an off- campus support providers in tracking and following up on referrals and establishes and maintains regular contact with community resources to ensure quality referrals. Monitors on-going cases and documents all case management activities in Maxient. Maintains full, accurate, and up-to-date case records.

Host table events to raise awareness for the SOS/SOCAT offices and to connect with students in a meaningful and engaging way to proactively introduce the SOS
resource to students before they need support.

Support the Senior Support Coordinator to establish and maintain a directory of community resources available to students. Able to identify and establish
rapport with the collateral support systems.

Assist with outreach to students via email and phone, and maintenance of student of concern files in the absence of the Administrative Specialist.

Performs other duties as assigned.

POSITION QUALIFICATIONS:
MINIMUM:

Each position assigned to this classification must require specific training at the Bachelor's degree or Master's degree level in Education, Special Education, Psychology, Social Work, or other field appropriate to the program content. Bachelor's degree candidates must have at least two years of applicable experience. The Master's degree may substitute for the required experience. Specific certifications or licensures may be required or preferred for certain program areas.
PREFERRED:

Master's degree in Psychology, Social Work, Education, or related field. At least one year experience in a university, community mental health, or health care setting preferred. Experience working with a behavioral intervention/case management data based system (Maxient).
SPECIAL SKILLS/TRAINING:

The Support Coordinator Assistant is expected to be knowledgeable of multicultural approaches to case management services and practices, motivational interviewing skills, and skilled in assessing common presenting concerns of college-aged students. An ability to prioritize demands is essential.

Information for Applicants 

This position is subject to a Level 1 criminal background check.

Job Opening Number: 36464

Posting Date: 03/08/2024

Posting End Date: 04/07/2024

How To Apply 

Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

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To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email [email protected] .

Equal Employment Opportunity 

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

USF's Equal Opportunity Affirmative Action Statement .

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .

Work Location 

Campus map and location overview: USF - Tampa Campus

About USF 

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF 

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

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