Support and Training Specialist I

This position may be eligible for Hybrid Work, working remotely for up to two days per week after the initial 90 days of employment.

Hourly Rate: $20.68/hr. or higher, commensurate with experience and/or education 

JOB SUMMARY 

The Support and Training Specialist I administers the Canvas LMS and provides support and training for faculty, staff, and students using Canvas and other online learning technologies provided by the University.

DUTIES 

• Provides support and guidance for faculty, students, and staff using Canvas, Zoom, online publishing software, Respondus LDB, and other technical tools by answering questions, troubleshooting issues, and carrying out requests
• Provides training and maintains training documentation for supported software
• Updates social media channels and assists with the newsletter
• Tests and provides feedback on new technologies or updates to supported software
• Acquires and maintains up-to-date knowledge of all supported technologies as they change or are replaced; maintains an awareness of possible alternatives

MARGINAL DUTIES 

• Performs all other duties as assigned

SUPERVISORY RESPONSIBILITIES 

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES 

Knowledge:

• Knowledge of the Canvas administrative control panel

Skills:

• Strong technical skills, including proficiency in MS Excel and HTML
• Excellent analytical and problem-solving skills; strong training skills

Abilities:

• Ability to troubleshoot systems and develop solutions
• Ability to prioritize and organize
• Ability to edit webpages
• Ability to learn new technologies easily

WORK LOCATION AND PHYSICAL DEMANDS

Primary Work Location:

• Works in some or all of the following environments during the working day: an office, lobby customer service island, reception area, classroom, training room, or auditorium

Physical Demands:

• Work is performed in a typical, comfortable interior work environment that does not subject the employee to any unpleasant elements
• The individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks
• Precise hand-eye coordination is required
• The ability to identify and distinguish colors is required
• Must be able to move up to 20lbs

EEO/AA

Required Education:

• Associate Degree in IT or a related field

Required Experience:

• Minimum of one (1) year of experience in training, customer service, and support

License/Certification:

• None required

PREFERRED QUALIFICATIONS 

• None

About University of Houston Downtown

Celebrating its 50th anniversary in 2024, the University of Houston-Downtown (UHD) is the second-largest university in Houston and has served the educational needs of the nation’s fourth-largest city since 1974. As one of four distinct public universities in the University of Houston System, UHD is a comprehensive, four-year university led by President Loren J. Blanchard. Annually, UHD educates approximately 14,000 students, boasts more than 66,000 alumni, and offers 45 bachelor’s degrees, 12 master’s degrees, and 19 online programs within four colleges: Marilyn Davies College of Business, College of Humanities and Social Sciences, College of Public Service, and College of Sciences and Technology. UHD has one of the lowest tuition rates in Texas.

U.S. News and World Report ranked UHD among the nation’s Best Online Bachelor’s Programs for Applied Administration and Best Online Master’s Programs in Criminal Justice, as well as a Top Performer in Social Mobility. The Wall Street Journal/College Pulse ranked UHD one of the best colleges in the U.S. for its 2024 rankings, with notable distinctions:  No. 1 for diversity (tied) and No. 3 for student experience. TheStockWatcher.com called UHD a “notable institution providing high-quality online MBA programs. … UHD ensures that its graduates are well-prepared to succeed in their chosen career paths.”

UHD is one of the four distinct and separate components of the University of Houston System, which also includes the University of Houston, University of Houston-Clear Lake, and University of Houston-Victoria. Instructional Sites operated by UHD are University of Houston-Downtown Northwest, University of Houston-Downtown at Lone Star College Kingwood, and University of Houston-Downtown at Lone Star College CyFair.

The University is designated as a Hispanic-Serving Institution, a Minority-Serving Institution, and a Military Friendly School. For more information on the University of Houston-Downtown, visit uhd.edu.

The University of Houston - Downtown is an Equal Opportunity/Affirmative Action institution and recognizes protected classes of race, color, sex (including pregnancy), genetic information, religion, age (40 and above), national origin, disability, veteran status, sexual orientation, gender identity or status, and gender expression as required by federal law. Veterans and persons with disabilities are encouraged to apply.