Supervisor Clinical Office - Neurology

Position Summary
The position is responsible for providing clinical assistance and supervision of clinical operations staff in an effective and efficient manner to ensure quality care is provided and department clinical expectations are met for the Neurology clinic located at the McMillan (MCM) LL clinic. Demonstrates a high commitment to excellence in service and quality through interactions with team members, Neurology faculty, staff, referring physicians, patients and their families while focusing on service culture and continuously striving to align with the Department of Neurology's mission and vision.

Job Description

Primary Duties & Responsibilities

• Monitors and coordinates daily patient care activities of the unit. Schedules staff to ensure full coverage of patient care needs at all times to ensure effective patient services. Manages daily staff assignments to ensure clinic coverage and flow. Covers staff during lunch time, vacations, and illness. Collaborates on monitoring section scheduling activities. Leads daily huddle.
• Leads and guides employees performing related work. Oversees quality assurance activities and compliance with operational standards. Promotes continuous improvement of workplace safety and environmental practices. Participates in employees' performance evaluations, orient new staff, and provide continued education, in-service, and training for employees.
• Collaborates with the Practice Office Manager on maintaining clinical and staff policies and procedures. Participates in hiring process (conducts interviews for potential new employees).
• Participates in section meetings, projects, assignments, and educational activities. Back up coverage for Practice Office Manager during vacation, meetings, or trainings.

Preferred Qualifications

• Two years of supervisory experience.
• Demonstrates effective interactive communication skills with ability to work with physicians, patients, families, significant others, and support staff.
• Effective interpersonal, organizational, and telephone skills, working knowledge of anatomy and physiology, fundamentals of medical terminology, and demonstrated knowledge/experience working with electronic medical records.

Required Qualifications

High school diploma or equivalent high school certification with five years of related experience; if order entry in the electronic medical record is part of the job’s responsibilities, Registered/Certified Medical Assistant or successfully achieve Medical Assistant registration/certification or pass assessment-based recognition (ABR) exam within six months of hire date or within a shorter time frame if noted by hiring manager.

Grade
C10

Salary Range
$50,600.00 - $75,800.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

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