Supervisor Business Operations Auxiliary Services

Details

Posted: 07-Feb-24

Location: Medford, Massachusetts

Salary: Open

Categories:

Staff/Administrative

Internal Number: 20130

Overview

Auxiliary Services, part of the Operations Division, currently manages the following departments and programs; Parking, ID Card Office, Transportation (Shuttles, Fleet, Accessible Transit), Vending, Residential Laundry, Contract Dining units, Event and Conferences, Tufts Bookstore and SMFA Art Store. Auxiliary Services supports Tufts University on (4) campuses and remote programs; Tufts University (Medford, MA), The Cummings School of Veterinary Medicine (Grafton, MA), Tufts Medical & Dental Schools (Boston, MA), The School of The Museum of Fine Arts (Boston, MA).

What You'll Do

The Supervisor Business Operations (SBO) will support the operational and administrative needs of the auxiliary services team. Managing 3 direct reports, the SBO will delegate tasks and assign responsibilities across their team. The SBO will provide support and management of campus services programs, assist department leads with budget forecasting and preparation, assist with creating, tracking and processing purchase orders, and manage a team that oversee virtual parking ticket validation.  The SBO will work to enhance the level of service that the auxiliary services department provides the university, with a focus on creating processes that enhance both internal and external customer service.

• Manage a team of professionals responsible for receiving and responding to both internal and external customer service needs and inquiries for Auxiliary Services units
• Manage administrative tasks of the Auxiliary Services departments including but not limited to; ereqs/PO’s, journal entries, activity logs (fleet, parking, etc.), processing payments, registration renewals, website content updates, etc
• Support management through use of data systems (e.g. data warehouse, peoplesoft, tableau)
• Supporting the auxiliary services department budgeting process
• Other duties as assigned

What We're Looking For

Basic Requirements:

• Knowledge and experience as typically acquired through completion of Associates degree or equivalent work experience
• Ability to work independently and within a team
• Experience building relationships and managing without direct authority
• At least 5 years’ experience in a customer service environment
• Ability to work flexible schedule to support University needs (e.g. Orientations, Move-in, beginning of semester)
• Strong organizational and time management skills

Preferred Qualifications:

• Bachelors degree
• Additional training or course work in management
• High level of proficiency with Microsoft Office Suite
• Experience with data management systems (e.g peoplesoft, datawarehouse)

Special Work Schedule Requirements

• Ability to work weekends as needed (typically three +/- weekends a year)
• This is a hybrid position

Pay Range
Minimum $29.10, Midpoint $34.65, Maximum $40.20
 
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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About Tufts University
This is Tufts. Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway). Our employees light the way. Tufts develops innovative solutions for the most complex global challenges of our time through teaching, research, and an unparalleled investment in civic engagement. In administration and operations, in dining centers and in labs, every employee plays a role in our mission for a better, brighter world. At Tufts, the work you do matters. So do you. Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ...Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most. We’re all in on creating an anti-racist culture of belonging. Across Tufts, we’ve deepened our commitment to making the university a truly inclusive place. Where every member of our community contributes and feels like they belong. Where diverse perspectives are seen as our strength, and great ideas are always heard. In offices, labs, classrooms, and beyond, we’re doing this work together, knowing it is the foundation of our mission to create a brighter world. An innovative university needs resourceful people who make things happen. Here, collaboration isn’t just a buzzword, colleagues actually care, and community means everything. Sound appealing? Come join us. Choose a campus and find the role that fits you. Tufts University is an Equal Opportunity/Affirmative Action Employer. We are committed to increasing the diversity of our faculty and staff and fostering their success when hired. Members of underrepresented groups are welcome and strongly encouraged to apply. See the University’s Non-Discrimination statement and policy here https://oeo.tufts.edu/policies-procedures/non-discrimination/. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling the Office of Equal Opportunity (OEO) at 617-627-3298 or at [email protected]. Applicants can learn more about requesting reasonable accommodations at https://oeo.tufts.edu/
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