Supervisor

87718BR

Campus: Tempe

Supervisor

Job Description

Essential patient care, excellent customer service, and serving as an integral part of ASU Health Service team. In addition, the Medical Assistant Supervisor will collaborate with the Nurse Manager.  Function as a liaison between Support Staff and the Provider Staff. Perform other delegated functions as determined by the Medical Director, Deputy Medical Director and Nurse Manager.  The Medical Assistant Supervisor must be proficient in primary care and urgent care clinical skills including but not limited to: venipuncture, CLIA testing, EKG’s, administering injections, immunizations, gyn exams and procedures, orthopedic application of DME and splint applications, autoclave processes.

Department Name

ASUHS Operations Lead

Full-Time/Part-Time

Full-Time

VP Code

EDUC OUTRCH & STDT SVCS

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$48,000 - $52,000 per year; DOE

Close Date

31-January-2023

Essential Duties

• Demonstrate a high level of emotional intelligence, intrapersonal skills, conflict management skills, and professionalism.
• Ability to problem solve, bring forward creative solutions to challenges, and be self-motivated.
• Ability to function in a high stress, fast-paced environment working with a multidisciplinary team focused on inclusion principals.
• Provide supervision for the work and performance of the medical assistant team including: formulating daily assignments to maintain clinic flow; setting, monitoring and prioritizing workflow/schedules; conducting performance evaluations; documenting employee evaluations; and performing ongoing performance coaching.
• Develop, coordinate, and enforce systems wide policies, procedures, and productivity standards.
• Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
• Develops processes to ensure daily, weekly, monthly, quarterly, and annual quality assurance reviews are accurate and complete
• Provide support for the medical assistant team to include staffing and performing all functions of a medical assistant:
  • Assist in the on-site lab by drawing blood, performing CLIA waived tests and entering lab orders
  • Interview patients to obtain health history and checks pulse, temperature, blood pressure, weight, height, vision and hearing and record data accurately on patients’ charts
  • Assist clinicians in therapeutic procedures such as dressing wounds and applying and removing casts
  • Assist clinicians with exams and minor surgeries
  • Prepare treatment rooms, ensuring that all instruments and supplies are present
  • Administer electrocardiograms and attaching electrodes to specified areas of patient's body
  • Sterilize and clean instruments used in examinations and/or surgeries
  • Maintain a clean and hygienic environment
  • Enter patient charges and update student vaccination information on the computer
  • Process visit encounter records and maintain designated files
  • Provide training and work direction to student assistants
  • Answer telephone and provide routine information to callers, routing difficult questions to clinicians
  • Schedule appointments for clinicians and patients, including the check-in and check-out process
  • Inventory and requisition supplies
  • Comply with all ADHS policies and ASUHS policies and procedures
  • This position will have varied hours and may require some Saturday coverage. In addition, this position may be scheduled at our Tempe, Polytechnic, Downtown or West campus.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND four years of related experience, which includes one year of supervisory experience; OR,Eight years of related experience, which includes one year of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience working in a higher education health setting; working with an electronic medical record (preferably PointnClick); scheduling patient appointments including the check-in and check-out process.
• Knowledge of both front and back office duties including: phlebotomy; vaccination administration; taking patient vital signs; assisting in minor surgical and women’s health procedures; performing CLIA-waived testing; proficient experience in orthopedic splinting.
• Ability to work with reliable attendance and time management.

Working Environment

• Sit or Stand for extended periods of time, up to duration of shift (with some bending and stooping). 
• Enter data accurately into computer.
• Answer telephones.
• Work with diverse populations.
• Professionally communicate and interact with customer in person and on the telephone
• Assist in examination and treatment of patients under the direction of a physician and follow standing orders.
• Interview patients.
• Measure vital signs (e.g. pulse rate, temperature, blood pressure, weight and height), and record information electronically on patients’ chart.
• Draw and collect blood samples from patients and prepare specimens for laboratory analysis
• Prepare treatment rooms for examination of patients.
• Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.
• Work is performed in an interior medical/clinical environment.
• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or more.
• Will work with blood or blood-borne pathogens and potential for exposure to infectious diseases.
• Will require OSHA training.

Department Statement

The mission of the ASU Health Services is to provide high-quality health care that is accessible, affordable and compassionate in order to ensure the well-being and educational success of students at Arizona State University.
Through our internal and external academic partners, the ASU Health Services faculty and staff are an integral part
of the New American University. ASU Health Services is a member of the Mayo Clinic Care Network. ASU Health Services is fully accredited by the Accreditation Association for Ambulatory Health Care. ASU Health Services facilities are beautiful, modern, efficient, and utilize an electronic health record (Point & Click). ASU Health Services works with our other wellness departments to create a healthy campus model and our physicians and nurse practitioners play a key role working with student leaders.

We are a coordinated group, practicing medicine with staff board certified physicians (with specialties in family
medicine, internal medicine, emergency medicine, sports medicine, rheumatology, and adolescent medicine) and board-certified nurse practitioners. To learn more about Health Services, please visit our website at
http://students.asu.edu/health .

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes:

• Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
• Low-cost health, dental, vision, and life insurance benefits available on day one.
• Retirement program designed to promote long-term savings and provide income upon retirement.
• Paid time for volunteer and professional development.
• Wellness program for preventative health education and screenings.
• Disability and leave program for income protection.
• Employee assistance for free and confidential behavioral health services.

For more benefits information, please visit:

http://cfo.asu.edu/hr-benefitsenrollment

.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.