Success Coach II

Job Title

Success Coach II

Agency

Texas A&M University Health Science Center

Department

Pharmacy - Academic Support

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitmen t

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

What we want

The School of Pharmacy is looking for a Success Coach to serve as a member of the Student Success team. We desire an individual who subscribes to and supports our commitment as stated above. The successful applicant will bring an expert level of experience to the position and understand the demands of supporting executives in a fast-paced environment. This person must be professional, enjoy working in a high-volume environment and be able to apply strong organizational skills while being flexible in their daily routine. The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability as stated above.

What you need to know

Salary: Compensation will be commensurate to selected hire’s experience.

Cover Letter/Resume’: A cover letter and resume’ are strongly recommended. You may upload these documents on the application under CV/Resume.

COVID-19 information:   In accordance with the federal contractor vaccination mandate , specific facilities at Texas A&M University may be considered a covered contractor workplace with covered contractor employees. Therefore, successful applicants for this position may be subject to the federal mandate and will be required to be fully vaccinated against COVID-19 as a condition of employment unless an approved medical or religious accommodation is in place.

Required Education and Experience:

• Bachelor’s Degree in applicable field or equivalent combination of education and experience

• 2 years of experience coaching or mentoring

Required Knowledge, Skills, and Abilities:

• Experience collecting and recording data

• Ability to create reports by analyzing and interpreting data

• Knowledge of word processing, spreadsheet and database applications

• Experience utilizing effective project planning techniques to break down tasks and ensure deadlines are met

• Ability to work with predictive analytics products such as Student Success Collaborative or Starfish 

• Experience working with diverse individuals and communities

• Ability to multitask and work cooperatively with others

• Strong interpersonal and organizational skills

• Excellent verbal and written communication skills

Preferred Education and Experience

• Master’s degree or higher in counseling, education, social work or a related area

• At least three years of demonstrated experience in academic coaching or career counseling, college admissions, supplemental instruction or teaching experience

• Demonstrates sensitivity to students with diverse academic, socio-economic, cultural and ethnic backgrounds, including those with disabilities

Responsibilities:

• Advising - Provides a high level of customer service support to students. Assumes primary responsibility for early intervention, implementation, and follow-up for students assigned to the University. Conducts one-on-one coaching sessions with students to develop strategies that promote student success, specifically focusing on developing skills in time/stress management, goal setting, creating study plans, preparing for tests, utilizing individual learning styles, career literacy/planning, and other student success skills and strategies. Assists students in establishing goals for high levels of engagement towards academic progress and success. Monitors academic progress towards degree completion. Assist students with faculty contact. Instruct students in appeal procedures. Monitors student's knowledge and understanding of campus resources and ability to access them. Act as student's advocate when appropriate.

• Program Administrative - Coordinates scheduling of tutorial services and maintains records of student interactions with support resources. Monitors and evaluates peer-assisted study sessions. Ensures that the supplemental instruction sessions are carried out effectively, efficiently, consistently, and collaboratively in all aspects of programming. Performs other duties as assigned.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.