Student Worker – Community Desk Attendant, Residence Halls (Academic Year 2024-2025)

The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the recruitment.

If you need assistance or have questions regarding the application process, please contact our recruitment helpline at (775) 784-1495 or [email protected] . For UNR Med professional job postings, please contact the Office of Professional Recruitment at (775) 784-6778. 

Job Description

The University of Nevada, Reno’s Residence Halls is seeking to hire several Community Desk Assistants for the 2024-2025 academic year. The Community Desk Attendant (CDA) is an essential position within the Residence Halls at UNR. This position provides front desk services to all residents, guests, and university staff within our eight residence halls.

CDAs are an integral part in providing a safe and secure living environment within the residence halls while helping build a sense of community and belonging among its residents! CDAs accomplish these initiatives by working shifts at one of our 24/7 customer service front desk locations within the residence halls.

Responsibilities

The CDA responsibilities include, but are not limited to:

Work to build and support a sense of belonging and community within the residence halls through:

• Welcoming all residents, guests, and/or visitors to the residence halls with a greeting and a smile.

• Participating in Front Desk and Lobby area Programming planned by desk leadership staff. 

• Helping create, maintain, and properly take down desk decorations.

Provide core Customer and Front Desk Services, such as:

• Answer the front desk phones and assist with any questions or concerns as able. Transfer phone calls to other department staff as appropriate.

• Assist guests and visitors with information regarding the residence halls and the broader UNR campus.

Utilize departmental housing software called StarRez to assist residents with the following procedures:

• Welcome residents and perform check-ins at the desk.

• Issue, track, and return permanent and temporary lockout keys and access cards.

• Receive, log, and issue delivered packages to residents.

• Check out and return residence hall resources and equipment to residents.

And other duties such as:

• Utilize WebCampus to complete general administrative duties, such as completing communication and key logs.

• Assist with crises such as fire alarms, power outages, safety and maintenance concerns, and other emergencies. CDAs may also need to direct residents and guests to a safe area away from danger depending on the situation.

• Attend all scheduled staff meetings, staff trainings, and individual one-on-ones as determined by the CDA’s direct supervisor.

• Enforcing Residence Hall policies and confronting/documenting individuals that violate these policies or are seen as a possible concern; Contacting live-in staff and authorities in serious situations or as needed.

• Show up to scheduled hours such as weekdays, weekends, and overnight as a part of regularly scheduled shifts.

Required Qualifications

• Candidate must be enrolled at the University of Nevada, Reno

Compensation Grade

Student Employee Level 1

Exempt

Full-Time Equivalent

Required Attachment(s)

Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to the committee review of applications, please contact the candidate helpdesk at [email protected] .

Attach the following attachment(s) to your application

Resume – (required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.

Cover Letter – (optional)

Contact Information for Two References – (optional) Please include name, contact information, and relationship.

Word Document – (required) Please tell us a little about yourself and why you are interested in the Community Desk Attendant job. Include any relevant work experience and any experience you may have had in responding to emergency situations.

This posting is open until filled

Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made.

Posting Close Date

Note to Applicant

A background check will be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment.

References will be contacted at the appropriate phase of the recruitment process.

Applicants hired on a federal contract may be subject to E-Verify.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.

Schedules are subject to change based on organizational needs.

The University of Nevada, Reno is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). 

About Us

The University of Nevada, Reno is a leading American public research university committed to the promise of a future powered by knowledge. Founded in 1874 as Nevada’s original land-grant university, the University serves 21,000 undergraduate and graduate students from all 50 states and 63 countries.

Classified by the Carnegie® Classification of Institutions of Higher Education as an R1 (“Very High Research”) university, it is also recognized in the Carnegie® Community Engagement classification. The University is also ranked by U.S. News & World Report among the “Best National Universities” and “Best National Public Universities.” It also ranks in the top tier of the WSJ/Times Higher Education World University Rankings and the New York Times’ “Top Colleges for Economic Diversity.”

Since 2009, nearly $1 billion has been has invested in advanced labs, facilities, and residence halls on the main campus. The University is home to Nevada’s first medical school – the University of Nevada, Reno School of Medicine – and it delivers on its original land-grant mission with outreach across the state through the University of Nevada, Reno Extension, Nevada Agricultural Experiment Station, Nevada Bureau of Mines and Geology, Nevada Small Business Development Center, the Nevada Seismological Laboratory, and Wolf Pack Athletics.

The main campus is in Reno, Nevada, a burgeoning global technology hub with a vibrant midtown and downtown. Found where the high desert of the Great Basin meets the High Sierra and Lake Tahoe, the beautiful, 290-acre main campus is also a Nevada State Arboretum. In recent years, the University has expanded to include two additional locations: the Redfield Campus in south Reno and the Wayne L. Prim campus in Incline Village, which is the home of the University of Nevada, Reno at Lake Tahoe.

 As part of the Nevada System of Higher Education – comprised of two research universities, one state college, four community colleges and an environmental research institute –  the University is committed to developing strong partnerships with each of these institutions for the benefit of all Nevadans.

Through its commitment to high-impact education, world-improving research and creative activity, and outreach that’s transforming Nevada’s communities and businesses, the University continues its nearly 150-year tradition of benefitting our state, nation and world.

The University recognizes that diversity promotes excellence in education and research. The inclusive and engaged community on campus recognizes the added value that students, faculty, and staff from different backgrounds bring to the educational experience.

Today, the University delivers on its original land-grant mission of access to education and knowledge by investing in the academics, facilities, support, engagement and vibrant campus life that promote our diverse students’ cognitive growth and academic achievement – all while remaining one of the best values in American higher education.

For more information, please visit the University’s website .

University of Nevada, Reno