Student Usher

Posting Details
Position Information

Position Headcount	75
Position Title	Student Usher
Organizational Unit	Musco Center of the Arts - Front of House
Is this Role for an Undergrad or Grad Student?	Undergrad
Average number of hours per week	Up to 19 Hrs
Desired Start Date	01/02/2024
Projected End Date	05/19/2024
Anticipated Pay Range	$16.00 - $16.00
Pay Range Information	Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done?	Orange
FWS Account Code	503000 Non-FWS or 503015 FWS
Job Number	STU16492122

Position Summary Information

Job Description Summary	Customer Service, greeting guests, directing guests to their reserved seats, general customer service.
Responsibilities	Reporting to the Front of House Manager Manager and/or Patron Services Director based on show assignments, the Musco Center Usher is responsible for providing excellent customer service to theater patrons, visiting artists and supporting staff. Usher assignments include ticket taking, greet guests, direct patrons to venue, seats or lobby facilities, door attendant, program distribution and securing the building at the end of performance. Additional responsibilities include pre-/post-show and intermission checks of lobby areas and restrooms. Ushers are expected to be on alert and communicate any unusual situations such as crowd control, accidents, emergencies, etc. This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur, and exhibiting professionalism at all times. This position may carry out other duties as assigned.
Required Qualifications	No required qualifications.
Desired Qualifications	Face to face customer service experience. Friendly demeanor and outgoing spirit. Quick to learn, good with directions and knowledge of the surrounding area.
Special Instructions to Applicants	The physical demands described here are representative of those that must be met be an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to walk and/or stand for periods up to two or more hours. • The employee must possess keen eyesight either naturally or with corrected vision to work off a computer screen and read small print on tickets quickly. • The employee must also have a clear speaking ability and must have sufficient hearing to be able to communicate effectively. • The employee must be able write clearly and concisely. • The employee must be able to lift and/or move up to 20 pounds, and posses manual dexterity for handling money, tickets, and scanning devices. • The noise level in the work environment may fluctuate from quiet to loud depending on events and crowds. In addition, the employee may occasionally be exposed to outside weather conditions.
Quick Link	https://chapman.peopleadmin.com/postings/33094
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