Student Usher

Posting Details
Student Title Classification Information

Quick Link	https://chapman.peopleadmin.com/postings/33722
Job Number	SE25424

Position Information

Department or Unit Name	Musco Center of the Arts - Front of House
Position Headcount	75
Position Title	Student Usher
Academic Year	Academic Year 2023-24
Term or Semester	All Academic Year
Is this Role for an Undergrad or Grad Student?	Undergrad
Anticipated Pay Range	$16.00 - $16.00
Pay Range Information	Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done?	Orange
Approved Supervisor	Malisa Hoyme
Supervisor Email	[email protected]

Scheduling

Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx )

Desired Start Date	03/25/2024
Projected End Date	05/19/2024
Average number of hours per week	Up to 19 Hrs

Position Summary Information

Job Description Summary	Entry level position. Interacting with theater guests, assisting guests to their seats, ticket scanning and more.
Responsibilities	Reporting to the Front of House Manager Manager and/or Patron Services Director based on show assignments, the Musco Center Usher is responsible for providing excellent customer service to theater patrons, visiting artists and supporting staff. Usher assignments include ticket taking, greet guests, direct patrons to venue, seats or lobby facilities, door attendant, program distribution and securing the building at the end of performance. Additional responsibilities include pre-/post-show and intermission checks of lobby areas and restrooms. Ushers are expected to be on alert and communicate any unusual situations such as crowd control, accidents, emergencies, etc. This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur, and exhibiting professionalism at all times. This position may carry out other duties as assigned.
Required Qualifications	Customer service experience preferred, but not required.
Desired Qualifications	Face to face customer service experience. Friendly demeanor and outgoing spirit. Quick to learn, good with directions and knowledge of the surrounding area.
Special Instructions to Applicants	The physical demands described here are representative of those that must be met be an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to walk and/or stand for periods up to two or more hours. • The employee must possess keen eyesight either naturally or with corrected vision to work off a computer screen and read small print on tickets quickly. • The employee must also have a clear speaking ability and must have sufficient hearing to be able to communicate effectively. • The employee must be able write clearly and concisely. • The employee must be able to lift and/or move up to 20 pounds, and posses manual dexterity for handling money, tickets, and scanning devices. • The noise level in the work environment may fluctuate from quiet to loud depending on events and crowds. In addition, the employee may occasionally be exposed to outside weather conditions.

Budget Information

Is Federal work-study required?	With or Without FWS
Contact Email for Who Entered This Posting
Timecard Approver	Malisa Hoyme
Timecard Approver Phone	(714) 516-5835
Timecard Approver Email	[email protected]
Timecard Approver ID	2321937
Timecard Approver PSN	00003029
Fund - Dept - Program - Project	100-5127-51270
Is the position Grant Funded?	No
If position is Grant Funded, List the Funding Source
If Grant Funded Position is paid from multiple accounts, give details here.

Posting Detail Information (HR Only)

Account Code	503000 Non-FWS or 503015 FWS
PSN with FWS	00002879
PSN without FWS	00002878
Grad Student PSN	N/A
PSN Status
PSN Handled By
Job Code	SD1A - Stud Asst I General - WC 8810
Job Title for PeopleSoft	Student Assistant
Worker's Compensation Code	8810
Open Date	03/15/2024
Close Date	04/22/2024
Applicant Confirmation Message	Thank you for your interest in on-campus student employment opportunities at Chapman University! We appreciate the time you have taken to participate in our recruitment process. Your application was received and will be reviewed by the hiring manager over the next several weeks. Candidates who are most appropriately suited for the position will be contacted. This posting will be removed from the website once the position has been filled by Student Services.
Applicant Negative Message	Thank you for your interest in this position. Based on your responses to the questions on the employment application, you do not meet the minimum qualifications for this position. Please do not let this discourage you from applying for other positions that interest you.
Open Until Filled	No