Student UR Conductor Tour Guide - Student Clerical

Job Title:  UR Conductor Tour Guide

Division:  Student Life

Department:  University Residences Alumni & Guest Center

Compensation:  $9.50/hour

Hours/Week:  Approximately 8-10 hours per week; required hours may include days, evenings and weekends

Job Description:  The primary role of the UR Conductor Tour Guide position is to conduct tours and educate guests on University Residences housing and dining locations.  The goal of this position is to give students valuable, real-world experience in an office setting and a social environment.  Hours worked may be in any combination, at the discretion of the direct supervisor.  UR Conductor Tour Guides must be outgoing and friendly with a genuine love for Purdue University Residences.  They must be able to physically and visually explore campus with guests while appropriately responding to different environments, reading body language and relaying large amounts of information accurately.  When not giving tours, UR Conductor Tour Guides will serve as hosts in the University Residences Alumni & Guest  Center,  attend all scheduled staff meetings and trainings, travel to occasional recruitment events and actively participate in one or more staff committees.  The ideal candidate will be knowledgeable in University Residences and/or Dining & Culinary processes, offerings, opportunities and culture.  The ability to drive university vehicles in preferred.  

Position Responsibilities:  Maintain high standard of cleanliness throughout the facility; Maintain safety and risk management standards of the department; Perform daily upkeep of supplies throughout the facility;  Assist the Senior Engagement Specialist with facility set up and tear down; Exhibit friendliness, diplomacy, and tact in responding to all guest needs; handle emergency situations and prioritize handling sensitive information; Serve and participate on committees within the department; Present ideas to departmental leadership as identified; Participate on committees related to training, scheduling, marketing, data analysis, employee recognition, and alumni relations projects; Responsible for all scheduled shifts (based on class/exam schedules for the semester); Must attend all scheduled staff meetings and training(s) to gain and/or share pertinent information; Be willing an able to drive university vehicles when necessary; Other duties as assigned

• Previous work experience within University Residences or Dining & Culinary preferred
• Strong interpersonal and communication skills,, both verbal and written
• Strong public speaking and storytelling skills
• Flexible and dependable with a strong attention to detail
• Problem solving, logic and reasoning skills
• Customer service oriented
• Ability to multi-task and work within deadlines
• Ability to work independently and with a team
• Be timely and organized

• High school diploma or equivalent and minimum of one semester of college coursework successfully completed
• Must be actively enrolled at Purdue University

Prerequisites(s)

Candidates must have at least one semester of experience living in University Residences and maintain good standing with Purdue University and University Residences.