Student Support Specialist

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Job Title:
Student Support Specialist

Department:
Student Life | Student Wellness Center

The Buckeye Resource Center Support Specialist for the Buckeye Resource Center (BRC) will assist the mission of the Buckeye Resource Center, including the on-campus food pantry through the Buckeye Food Alliance (BFA) and inclusive clothing closet; establish and maintain partnerships with both existing and emergent on and off-campus entities to further the growth of the BRC; identify and acquire new partnerships to increase essential needs services and resources that exist both on and off-campus that support the mission of the BRC; directly support students that are utilizing or seeking essential needs support services by assessing, coaching and connecting students to essential needs support including but not limited to crisis intervention, food insecurity, clothing needs, mental health counseling, unsafe domestic situations, financial counseling and housing issues; support and referral for appropriate health intervention resources; provide one-on-one coaching support for students seeking access to essential needs resources; coordinates, implements and assesses new and existing educational and wellness programs targeting under-served students; fosters relationships with students, staff, faculty and professionals from central Ohio and departments across campus to cultivate innovative programs and interventions to meet the diverse needs of the student population; provides informational and referral coordination of both on and off-campus essential needs resources; provide access to services and improve the well-being of students seeking additional support; develops and manages formal assessments of BRC case management initiatives; assists in the development, implementation and reporting of formal assessments; analyzes assessments that provide baseline data; identifies program and service needs; evaluates the effectiveness of programs and services; records and reports emerging trends; maintains privacy when dealing with student information and sensitive situations; aids in developing and maintaining website and social media content to disseminate health education, provides administrative support for the program and coordinating outreach through social media and other events in order to promote the BRC and other essential needs information to Ohio State students, faculty, staff and off-campus partners, assists with development and implementation of campus outreach programs, campaigns and marketing initiatives to raise awareness of BRC; serves as the main point of contact for both current and perspective students seeking essential needs support as well parents, faculty and staff in relation to best serving and being an ally to those in need of essential needs support; Other duties as assigned; evening and weekend hours may be required.

Career Roadmap Designation:

Function: Student Life

Sub Function: Student Advocacy

Career Level: Specialist 2

Office of Student Life Mission Statement:
The Office of Student Life fosters students’ development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society. 

Additional Information:

Required Qualifications: Bachelor's degree or equivalent experience. 2 years of relevant experience required. Ability to demonstrate respect and integrate cultural sensitivity when providing services; Knowledge and experience in areas of health and wellness, student advocacy, food and housing insecurity, community support resources and economic emergency management; Demonstrated ability to provide administrative case management, including direct contact with clients and other providers; Experience working with college students, and/or community settings that include young adults; Ability to use data to inform programs and services; Proficient written, oral, and interpersonal communication skills; Ability to handle multiple projects simultaneously; Ability to manage time efficiently and prioritize tasks, as well as administrative duties .

Desire Qualifications:   2-4 years of relevant experience preferred.

Demonstrated experience in problem-solving, decision-making, conflict resolution and referral techniques; Skilled in coordinating, directing, evaluating, and implementing services for individuals with multiple personal and life challenges (preferably in a higher education setting); Demonstrated knowledge of health promotion, behavior change, and population-based theories and models; Working knowledge of undergraduate and graduate student development theories to explain college student behavior; Demonstrated knowledge of national research, current issues, and recent events regarding college student supports and resources, particularly under-served populations.  

The starting pay range for this position is $19.52 - $26.04/Hourly

Location:
Lincoln Tower (0271)

Position Type:
Regular

Scheduled Hours:
40

Shift:
First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

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