Student Support Specialist

99133BR

Campus: Downtown Phoenix

Student Support Specialist

Job Description

The College of Health Solutions is recruiting an engaged higher education professional to join us as a Student Support Specialist. This position will provide individualized support for CHS students and is located primarily at the Downtown Phoenix campus with a recurring commute to other campuses. This position is a key contributor to increasing student retention and graduation and will support students in making timely progress toward a degree through a range of in-person and online support strategies.

The College of Health Solutions is committed to creating a positive culture of inclusion, wellness, and employee engagement. We exemplify this through our Staff Success Hub, whose Council membership is open to all CHS staff. The Council gives staff a voice in decision-making at the college level and reflects the college leadership’s commitment to attracting, developing, and retaining the best, most diverse talent in a safe and inclusive environment.

Job Family

Advising & Admissions

Department Name

CHS Student Success Hub

Full-Time/Part-Time

Full-Time

VP Code

VP/EXEC VICE PROV DPC

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$42,016- $47,500 per year; DOE

Essential Duties

• Work closely and collaboratively with students, faculty, and staff to ensure academic success.
• Respond to student questions and concerns; work with students to resolve all issues to ensure ongoing satisfaction with their program and successful progress to completion.
• Support and triage Salesforce, survey responses, and emails to ensure effective, timely engagement with students and other stakeholders.
• May act as college/department liaison to current students, faculty, staff, and external groups on issues related to academic success.
• Work collaboratively and collegially with academic units and services throughout the university to facilitate comprehensive student support.
• Work under limited or minimal supervision, handle problems, and guide and advise students.
• Connect students with academic and personal resources including, but not limited to, tutoring, counseling, and career services; provides follow-up to ensure satisfaction with and effectiveness of services.
• Conduct various student and staff presentations as assigned.
• Utilize various university data and programmatic direction to promote student academic success.
• Instructs and supports CHS 101 courses as assigned by the Director of Student Engagement and Retention.
• Attend and/or support Student Engagement events on all four Phoenix Metropolitan campuses as appropriate.

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND one year of administrative and appropriate program experience; OR, Five years of progressively responsible administrative and appropriate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience working in academic advising for higher education, specifically with STEM or health degree-seeking students.
• Experience offering a high level of customer service that prioritizes a student's success in their approach to academic advising and retention.
• Experience working with undergraduate/graduate students and providing student success services.
• Experience working with financial aid and/or scholarships.
• Experience in rapidly adapting and effectively utilizing new technology, practices, policies, and methods.
• Experience with Microsoft Office applications (i.e., Word, Excel, Outlook).
• Experience using ASU technology to facilitate advising including DARS, PeopleSoft, Retention Dashboard, Salesforce, eAdvisor and critical tracking tools.
• Demonstrated knowledge of ASU's academic structure and organization; academic programs, colleges, and departments university-wide.

Working Environment

• Use basic math.
• Deliver presentations.
• Activities are performed in an environmentally controlled office setting.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Ability to clearly communicate to perform essential duties.
• Use office equipment, i.e. printers, copiers, fax machines, telephones, calculator.
• Regular activities require ability to quickly change priorities, may include/subject to resolution of conflicts.
• Use of software/computer equipment for extended periods of time.
• Use critical thinking to make decisions and/or analyze and report data/results of tests conducted.
• Use an ASU or personal vehicle to travel to different campuses.
• Ability to lift and transport 25 pounds.
• Frequent bending, reaching, lifting, pushing,  and pulling up to 25 pounds.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options :
This position is eligible for Hybrid work.  This is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location.

Department Statement

The College of Health Solutions (CHS) is dedicated to translating scientific advances into practical interventions to improve health outcomes through education, research and service. We equip students with the knowledge and skills to influence healthier lifestyle choices; develop creative interventions to improve the health of people and populations; analyze and translate large amounts of health data into solutions; and maximize the technology, science, business and application of diagnostics. CHS research programs encompass basic, discovery science, clinical trials, intervention science and measurement of  health outcomes. CHS takes an interdisciplinary approach to address the complex systems that underpin health problems. The college is highly collaborative, transparent and team-oriented with an organizational structure that includes translational teams, affinity networks and academic programs to improve the health of people and communities. 

The current training programs include behavioral health, biomedical diagnostics, biomedical informatics, exercise science, health promotion, health sciences, kinesiology, medical studies, nutrition, population health, science of health care delivery, and speech and hearing science. Our programs are offered at ASU’s Downtown Phoenix, Tempe, Polytechnic, West and Lake Havasu campuses, as well as on Mayo Clinic’s campus in north Phoenix. 

For more information about ASU and the College of Health Solutions, visit https://www.asu.edu/about/ and https://chs.asu.edu/

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.