Student Support Case Manager

Details

Posted: 26-Mar-24

Location: Ann Arbor, Michigan

Salary: Open

Categories:

Staff/Administrative

Internal Number: 243466

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Michigan Engineering C.A.R.E. Center is a central resource within the College of Engineering that works collaboratively with several units across the University to ensure comprehensive and cohesive support for our students, including our colleagues on central campus and Student Life . We strive to respond to all student inquiries through personal attention and care. We partner with students to coordinate support and communication. Our office provides a unique blend of services, as we assist Michigan Engineering students with personal, academic, or a combination of these matters pertaining to their experience within the University.

The Student Support Case Manager reports to the Director of C.A.R.E. and is responsible for: working under the supervision of the director in providing support, resources, and referrals to student(s) of concern and providing direct services to students; responding to referral service, creating and implementing action plans as needed under supervision of the director; interacting with students, families and community contacts; collaborating with professionals and other community service bodies as required by the Director; and making referrals and preparing reports and summaries as needed. The case manager is expected to utilize best practices related to critical incident response and management and college student development, conflict resolution, and contributing to the functions of C.A.R.E. through support of its administrative, student support, and crisis management functions.

• Provide direct and indirect support services to engineering students in successfully transitioning through a variety of challenging circumstances that can impact their academic lives. 
• May assist students with personal/social, mental health, physical health, academic, behavioral, or other difficulties where students may benefit from intervention and referrals to on and off-campus resources. 
• Ensure they receive developmentally appropriate interventions and support; Assess individual student needs and assist students in identifying, locating, organizing, accessing and utilizing necessary services and resources; Coordinate appropriate, comprehensive and effective intervention and communication between multiple university offices, academic units, health care providers, community resources and others to meet student health, academic, financial, housing, social, and other needs; 
• Coordinate students' return to academic and campus residential environments following hospitalizations and provide appropriate follow up support; Teach and coach students to develop and demonstrate problem solving and self-advocacy skills; Facilitate notification to academic units of critical incident(s) on behalf of students as necessary and provide appropriate follow-up communication regarding student concerns.
• Provide indirect student support services, which include consultation with faculty, staff, and appropriate stakeholders regarding student concerns and how to support students of concern. Participate in and provide various outreach/supportive programming and services as appropriate; Assist in maintenance of student support services/case management/crisis response protocols and procedures in the Michigan Engineering C.A.R.E. Center; Contribute to the daily functioning of the C.A.R.E. Center through support of its administrative, on-call, and crisis management responsibilities; Maintain compliance with reporting requirements under Title IX, the Clery Act, and other applicable regulations.
• Perform other duties as assigned.

 

• Master's degree in social work, counseling, college student personnel, higher education administration, psychology, social sciences or equivalent combination of education plus 2-4 years prior work experience related to conflict resolution, student or academic affairs administration, or related field
• Demonstrated experience in delivering programs, trainings and presentations to diverse audiences
• Possess excellent interpersonal communication skills
• Understanding, appreciation of, and strong personal commitment to the issues involved in serving diverse populations
• Experience with conflict resolution, mediation and/or counseling in an educational setting
• Strong organizational and time management skills with the ability to handle multiple priorities
• Working knowledge of issues impacting graduate students
• Demonstrated experience in delivering outreach materials, website content
• Case management and referral experience in an educational setting
• Demonstrated computer proficiency (word processing, spreadsheet, and database systems)
• Ability to work independently
• Demonstrated ability to problem solve, make decisions and show flexibility and adaptability, particularly in a fast-paced environment
• Excellent organizational skills and attention to detail

• Working knowledge of issues impacting college students
• Direct experience in case management procedures and/or crisis intervention and response, preferably in a higher education setting
• Familiarity with UM policies, procedures, and organizational structure
• Mental health background preferred

The possibility of filling this role at 0.8 FTE, or 32 hours per week, may be considered depending on candidate needs.

A higher salary may be considered for an extraordinarily qualified candidate.

 

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

 

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About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.
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