Student Summer Staffing Assistant (SA) - Student Clerical

Compensation
•    $12.00/hour
•    Summer Room and Board 

Hours/Week
•    Academic year average, 5-10 hours per week
•    Summer average, 30-40 hours per week
•    Required hours include weekends, nights, and holidays
•    Required on-call rotation 
•    Required to live-in assigned hall for the duration of the conference season
•    This position is considered a full-time commitment  
•    No additional employment is permitted
•    Start date: March 18, 2023 

Employment Summary
The Division of Student Life is committed to making every experience at Purdue University a learning opportunity for students. Employment within our division provides you the opportunity to work with other great students and leaders. As part of your employment, we incorporate the Leadership and Professional Development Competencies and the Steps to Leaps Learning Pillars into your learning and performance management experience to ensure you are building the skills employers want.

Job Description
The primary role of the Staffing Assistant position is to schedule and supervise all Community Assistants within their program team. The goal of this position is to give students valuable real-world experience in a leadership environment. The Staffing Assistant position should work 5-10 hours per week during the academic year and 30-40 hours per week during the summer. Those hours may be worked in any combination, at the discretion of the Assistant Director of Residential Services as the direct supervisor to this position. The Staffing Assistant must be reliable, organized, responsible, and flexible. They must also be ambitious, detail-oriented, creative, and driven. 

The ideal candidate will be knowledgeable in University Residences Summer Residential and Dining processes, along with supervisory experience.

Prerequisite(s)
Previous experience as a Community Assistant for University Residences or equivalent is preferred, but not required.

Qualifications
•    High school diploma or equivalent and a minimum of one semester of college coursework completed
•    Must be actively enrolled at Purdue University, Purdue University Global, or a local accredited college
•    Previous work experience within University Residences preferred
•    Strong interpersonal and communication skills, both verbal and written
•    Flexible and dependable with strong attention to detail
•    Problem solving, logic, and reasoning skills
•    Customer service oriented
•    Ability to multi-task and work within deadlines
•    Ability to work independently and with a team
•    Be timely and organized
•    Previous experience as a Community Assistant for University Residences or equivalent preferred
•    Strong computer skills
•    Previous supervisory experience preferred

Position Responsibilities
•    Responsible for performance management and progressive discipline of Community Assistant 
•    Facilitate regular staff meetings with Community Assistant communicating all relevant information
•    Use of rooming management system for all conference-related activity including but not limited to: 
o        Print key labels, participant name door decorations, rosters
o        Update participant check-in/check-out dates 
o        Update participant status (i.e. – No Show)
o        Program conference cards
•    Participate in and facilitate the summer employee program training
•    Prepare, post, and maintain student office schedules as directed by supervisor, providing coverage at multiple hall main offices working scheduled hours that will include evening, overnights, weekends, and holidays
•    Schedule Community Assistant duty hours and provide schedule weekly to ADRS and office clerk
•    Enforce all established office procedures
•    Complete and submit maintenance requests online
•    Oversee and coordinate conference material preparation and proper distribution
o        Ensure collection of adult guideline signature pages and pertinent staff information 
•    Attend/Facilitate and assist with all check-ins/check-outs; ensure check-in area is set up one hour prior
•    Handle room key distribution and collection; reconcile/audit keys after every conference departure, report any issues to the conference team 
•    Distribute pertinent information to program attendees and summer residents regarding upcoming events (i.e. bulletins, programs, and messages)
•    Meet regularly with program team leadership
•    Fulfill on-call responsibilities as part of a scheduled rotation
•    Be accessible in person or by phone to address questions or emergencies, including after-hours support and complete incident reports or other appropriate documents as needed
•    Maintain confidentiality and exhibit professional conduct when handling sensitive, personal information
•    Report policy violations and/or University Residences regulation violations
•    Exemplify promptness, initiative, adaptability, high ethical standards, professional appearance, and demeanor as part of the conference team
•    Exercise accountability for the proper handling and security of all issued keys, safe access, as well as hall property, i.e. hall equipment
•    Other duties as assigned

Transferable Skill Development:

Students employed in this role will develop and demonstrate a number of transferable skills essential for future employment success and be reviewed on these skills in their performance evaluation.  

Communication (Verbal, Written, Non-Verbal, Listen & Observe, Summarize & Distill Information)
•    Demonstrate professional verbal communication in all interactions
•    Demonstrate enthusiasm; engage and connect with customers to promote excellent customer experience
•    Verbally communicates to staff on situations that may arise due to problems
•    Written communication 

Ways of Thinking (Systems Thinking & Planning, Reflective & Analytical Reasoning, Idea Generation, Decision Making, Problem Solving, Ethics)
•    Utilize policies and knowledge to proactively make decisions and solve problems for area assigned
•    Develop new or novel ideas through critical thinking and creative processes that address issues and/or lead to change 
•    Understand standards and expectations for personal and professional ethical behavior
•    Demonstrate knowledge of the position and operation

Collaboration (Organization Behavior & Teamwork, Appropriate & Productive Relationships, Helping Others & Working Together, Cultural Intelligence & Inclusion, Service & Social Responsibility)
•    Working together with co-workers and demonstrate flexibility in a fast-paced, team atmosphere
•    Establish productive relationships with customers and staff
•    Acknowledge and support customers and staff with unique needs and differing backgrounds
•    Work independently to complete responsibilities 
•    Proactively and willingly acquires new skills, tasks, procedures and projects
•    Provide support to fellow team members

Self-Awareness (Self-Understanding, Continuous Learning, Initiative & Follow-Through, Personal Responsibility, Resiliency)

•    Demonstrate time management skills and attention to detail
•    Demonstrate initiative; Understand and respond to the various needs of customers and staff
•    Maintain positive attitude and enthusiasm in times of ambiguity and peak time of demand
•    Complete work independently in an efficient time manner
•    Demonstrate dependability and responsibility within operation
•    Demonstrate punctuality by always being on time to each shift