Student Success Specialist

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JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Office of Professional Graduate Programs (PGP) in Penn State’s Smeal College of Business is seeking a highly motivated and experienced professional for the position of Student Success Specialist to assist our efforts in ensuring the academic and personal growth of our graduate students enrolled in our resident MBA and specialty master's programs.

The Student Success Specialist is responsible for helping to implement program strategies and initiatives aimed at enhancing the overall student experience and promoting academic success. This role involves collaborating with the Director of Student Success as well as faculty, staff, students, and academic departments to create a culture of student success and retention.

Main Duties and Responsibilities Include:

Student Support Services: Assist with a comprehensive range of student support services including academic/personal advising, implementation of student academic recovery plans, and coaching to help students set and achieve their individual educational goals.

Student Engagement: Promote student engagement in extracurricular activities, health and wellness events, clubs, and organizations to enhance the overall student experience. This will also include helping develop and deliver similar events solely for Smeal PGP students. For example, special workshops for international students or for job hunting.

Orientation and Graduation: Assist with the development and delivery of student orientation and graduation programming. This includes collaborating with various University departments to ensure a smooth transition for new students, managing student aids at various events, and overseeing the span of operations on the day of these major events.

Student Success and Retention: Collaborate with the Director of Student Success on ways to improve student success and retention rates, including early intervention strategies for at-risk students. This includes aiding to identify and addressing barriers to student success, such as curriculum issues or course scheduling challenges. Work closely with the Business Career Center to support students in career exploration, internship opportunities, and job placement.

International Student Support: Understand and navigate policy and procedures for CPT and OPT. Ensure students meet ISSA’s academic requirements to maintain proper visa status.

Faculty Collaboration: Meet with faculty throughout the year to schedule courses/rooms, mediate student challenges, and aid with classroom management needs.

This position typically requires 3+ years of related experience plus a Master’s Degree or higher or an equivalent combination of education and experience for a level 3. Higher levels require additional experience. Prior experience of program management and/or supply chain educational support is desired. Knowledge of systems such as LionPath, Salesforce, GRADS, and Canvas preferred.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

The pay range for this position, including all possible grades is:

$46,400.00 - $74,000.00

Salary Structure - additional information on Penn State's job and salary structure. 

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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