Student Success Coordinator, Sr.

Updated: 2 months ago
Job Type: FullTime
Deadline: 15 Dec 2023

97186BR

Campus: Tempe

Coordinator Senior


Job Description

The Student Success Coordinator, Sr. position will be housed with Explore, a program designed to empower learners to design their journey at ASU by identifying strengths, interests, and skills to connect to their goals after graduation. Learners in the Explore program are in the essential stage of exploring interests, values, strengths, and long-term goals as they research and make decisions around their ASU journey and design possible futures for themselves. An important step in this design process is choosing a major that offers educational experiences and knowledge that aligns with the interests and goals of the student. 

Under the direct supervision of the Assistant Director of Explore Advising & Retention, the Student Success Coordinator, Sr. role will have two primary focus areas. The first area is to lead and design all recruitment and enrollment efforts for the Explore program. This role will work on all initiatives associated with recruitment to matriculation. The second area of focus is communication design and coordination for the Explore program. Specifically, this role will oversee communication developed for students, families, and other relevant stakeholders. Communication strategies have a direct impact on recruitment and enrollment efforts, and a successful candidate will be able to demonstrate the ability to build a robust communication strategy that extends from recruitment, matriculation, and the rest of the Explore student experience. Explore believes student success begins with engaging students about their interest in the exploratory major and future goals. The Coordinator Sr. will work closely with the academic and career advising team, faculty, and program leadership to ensure support for the entirety of the Explore program. 

The Student Success Coordinator, Sr. also plays a critical role in the Work+ initiative, designed to prepare student-employees for their future professional careers. As a key participant in the Work+ initiative, the Student Success Coordinator, Sr. will serve as a career guide and mentor to working learner(s) in the Explore program through supervision. Additionally, the Coordinator Sr. will provide working learners opportunities to build valuable work skills and facilitate their professional development.


Department Name

Work plus Learn


Full-Time/Part-Time

Full-Time


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.


Salary Range

$52,000-$55,000 per year, DOE


Close Date

15-December-2023 - EXTENDED


Essential Duties

The Student Success Coordinator, Sr. will have the responsibility to:

  • Design and connect messaging and communication with the values and goals of the Explore program to effectively tell the story of the student journey and experience.
  • Hire, train, and supervise a student employee(s) who works directly with the design of communication for the Explore programs.

Recruitment, Admissions and Enrollment:

  • In coordination with Explore leadership, design, coordinate, and execute all initiatives, efforts, programs/events related to recruitment, admissions, and matriculation. This is inclusive of but not limited to Fall Welcome, move-in, summer engagement experiences, and Family Weekend. 
  • Present to and engage with students and families from recruitment through matriculation.  
  • Support the design and coordination of Academic Orientation Sessions (AOS).
  • Produce visual and promotional materials for admissions/enrollment-related initiatives.  
  • Collaborate with Admissions Services and other university stakeholders.  

Communication: 

  • In coordination with  Explore leadership, develop a strategic vision of communication for the entirety of the Explore program to ensure that the message and use of communication is streamlined, efficient, and consistent to achieve outcomes and goals aligned with Explore and University College’s vision and mission.
  • Manage, support, and execute the development of student and family communication across the Explore program. This includes but is not limited to the student newsletter and communication sent through ASU Family Hub. 
  • Support the design and tracking of communication-related to all functions related to academic and career advising, inclusive of student outreach and retention campaigns, including academic status reports, eAdvisor tracking, non-enrolled, academic standing in addition to administrative responsibilities such as petitions, med/comps, and withdrawals.
  • Collaborate with Explore advising, faculty, and leadership on communication-related priorities.
  • Track and analyze data and metrics associated with communication sent by the Explore program. 
  • Create and maintain partnerships with other University College and ASU stakeholders to identify areas of cross-collaboration to streamline initiatives and communication that overall enhance the student experience.
  • Contribute to the greater Work+Learn team and engage in efforts and opportunities across the Work+Learn portfolio; 
  • Work independently and as a part of the University College team by exercising professional judgment to serve as a knowledgeable resource with respect to ASU policy and procedures to ensure accurate output and processing.
  • Work on special projects and other duties as assigned by the supervisor

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND five (5) years of related experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.


Desired Qualifications

  • Experience in developing strategic and effective communication and communication plans related to recruitment/enrollment and/or programming.
  • Experience in visual and written communication design through the utilization of Salesforce Marketing Cloud, Adobe Creative Suite, Canva, or related software and applications.
  • Evidence of effective communication skills that engages with a variety of audiences. 
  • Demonstrate knowledge of student development and success models.
  • Demonstrate knowledge of career trends, career advising techniques, and life design frameworks.
  • Experience in establishing and maintaining effective working relationships.    
  • Demonstrate knowledge of the principles and practices related to academic and career advising, recruitment/retention, and/or other student support functions. 

Working Environment

  • Activities are primarily performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
  • Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
  • Regular activities require the ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
  • Ability to clearly communicate to perform essential functions.
  • Use standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor and mouse), printer, copier, telephone and associated computer/technology peripherals.
  • Expected to be responsive to customers, engaged in work production, resourceful, flexible, and respectful of others.
  • May require some weekend and evening hours.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations, and a commitment to sustainability, innovation, and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.


Department Statement

Historically, University College offers students a range of academic services, such as tutoring, career and major exploration classes, success courses, and college transition programs like ASU’s First-Year Success program, among others. These programs and initiatives were conceived to support ASU’s goal of improving student retention and persistence toward graduation.

Today, University College is going through an exciting reinvention, focused on broadening its offerings for all learners from every major and at any stage of their academic journey. University College’s goal is to disrupt the 20th-century model of higher education by:

  • Designing personalized learning experiences to end achievement disparities for students of all backgrounds.
  • Designing for integrated work and learning future.
  • Designing services to support learners at scale by using design thinking, analytics, automation, and intelligent systems.
  • University College is guided by 5 key design principles: learners first, be bold, simplify, personalize, and collaborate. A wide range of new programs and services are currently under development.

  • ASU Statement

    Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

    ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

    Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

    Notice of Availability of the ASU Annual Security and Fire Safety Report
    In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

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    Employment Verification Statement

    ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.


    Background Check Statement

    ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.


    Instructions to Apply

    Application deadline is 3:00PM Arizona time on the date indicated.

    Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

    Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

    ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

    Only electronic applications are accepted for this position.

    IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.



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