Student Success Coach - 2 positions available

Posting Details
Position Information

Department/College	Student Success Center
Position Title	Student Success Coach - 2 positions available
Job Category	Staff
Posting Number	00452
FLSA	Exempt
Full or Part Time	Full-Time
Other
Temporary	No
If Temporary, number of months

Position Summary Information

Duties	The Student Success Coach reports to and provides professional support for the Director of the Student Success Center. The Coach provides meaningful advising, planning, support, and the necessary information to new and current students ensuring students can successfully matriculate, persist and graduate. The Coach will be expected to provide essential student support for curricular information to assist in short-term and long-term academic program selection, plan of study guidance and review, and proactive strategies to ensure successful persistence through degree completion. The services of the Coach are vital for supporting students. The Student Success Coach requires flexibility in working with Center Staff, new and prospective students. The position may require up to 25% travel for workshops and engagement activities. The Coach works extended hours as needed during registration, graduation and other campus events. This position is funded through a grant through the end of September, 2024 and beginning October 1, 2024 will become fully funded by the institution. ESSENTIAL FUNCTIONS: • Meet annual goals established by the Vice President of Enrollment and Student Services and the Director of the Student Success Center • Provide professional delivery of accurate individualized basic academic advising regarding Athens State University’s programs of studies • Support the efforts of the Director of Student Success Center to continually improve the services of transfer success advising, including retention initiatives • Assist students with program information for appropriate program selection, developing an initial plan of study, providing periodic review of progress and proactive outreach for support of persistence through degree completion • Support students from enrollment through graduation as needed • Resolve student questions and problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems with follow up to ensure resolution of each issue • Re-enroll and assist with registering students for coursework by focusing on outreach and retention efforts • Work collaboratively with other departments and services across the university to support student degree completion • Work with students to ensure a solid academic plan of study and ensure continued registration • Be familiar with and assist students with the STARS program • Maintain, update, and disseminate resources that facilitate students’ awareness, understanding and improvement of their academic standing and progress • Help maintain student materials • Comply with all policies of the University • Demonstrate flexibility and adaptability to changing work scope and tasks based on need • Actively work towards building cooperative and collaborative relationships with peers and internal faculty and staff • Maintain “open door” to internal and external customers • Identify opportunities for improvements to work practices and offers viable solutions for implementation • Proactively engage in problem solving related to tasks in this position with internal and external people • Routinely practice self-monitoring by assessing self to make improvements or take corrective action to improve performance • Complete other tasks as assigned
Qualifications	QUALIFICATIONS REQUIRED: • Master’s degree • Minimum of one year of experience in student advising/counseling or admissions/student services related work on the postsecondary level • Experience in an academic advising setting in a university environment, preferably four-year institution • Evidence of building strong collaborations with campus units and community partners • Experience in computer operations and accessing information digitally with support software • Ability to maintain confidentiality QUALIFICATIONS PREFERRED: • Effective oral and written communication skills • Ability to communicate effectively with Hispanic speaking students and families • Ability to work independently • Ability to maintain effective working relationships with students, faculty, staff and the public • Knowledgeable of the University’s transcript evaluation process • Knowledgeable of the University’s registration procedures • Computer skills comparable to work environment • Strong sense of customer service and a positive attitude • The ability to think creatively and problem solve • Good organizational skills • In all facets of primary and secondary responsibilities, be able to react to change productively and handle other tasks as assigned.
Salary Schedule	Salary Band: P100 To view salary schedules, visit: https://www.athens.edu/about/offices/human-resources/salary-schedule-tables/ Salary will be commensurate with experience and qualifications.

Posting Detail Information

University Information	Located in historic Athens, Alabama, Athens State University offers junior and senior-level coursework to community college graduates and transfer students holding sufficient credits from other institutions. Presently, over 3,100 students have selected Athens State because of its neighborly environment where 50 majors and degree programs are offered, with courses taught by a supportive and exceptional faculty. Approximately 80% of the students are enrolled in at least one online course. The typical student is a working adult who commutes. Recently, the University was featured in the 2015 Best Value Online College Rankings by OnlineU.org for four online programs including computer science, accounting, education and human resources. The University offers undergraduate degree programs in Liberal Arts, Teacher Preparation, and Business. The University employs more than 350 full and part-time employees with approximately 90 full-time faculty members in three colleges: College of Arts and Sciences, College of Business, and College of Education. Seventy-five percent of the full-time faculty members hold a terminal degree. The University is accredited by the Southern Association of Colleges and Schools Commission on Colleges. Athens, Alabama is located in north Alabama equidistant between Nashville, TN and Birmingham, AL. Athens is home to several events and festivals that have been featured as the Southeast Tourism Society’s “Top 20 Events in the Southeast” including the Athens Storytelling Festival and the Tennessee Valley Old Time Fiddlers Convention.
EEO Statement	Non-Discrimination Policy Statement Athens State University, as an equal opportunity/affirmative action institution, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. Athens State University does not discriminate on the basis of race, color, national origin, age, marital status, gender, gender identity, gender expression, pregnancy, sexual orientation, disability, religion, genetic information, or veteran status in employment, or admissions to or participation in educational programs and activities. Inquiries or concerns may be addressed to the Office of the Provost/Vice President of Academic Affairs and Student Services, 300 N. Beaty St., Athens, AL 35611, 256- 233-8175.
Background Check Statement	In accordance with Athens State University Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from that criminal background check.
Close Date
Open Until Filled	Yes
Special Instructions to Applicants	Unofficial transcripts should be from the college or university which verifies minimum qualifications for the position. Upon an offer of employment, official transcripts from all colleges and universities attended must be submitted. Continued employment is contingent upon receipt of transcripts from all colleges and universities attended. Please provide contact information for three professional references on your application. Include correct email addresses if available.
Additional Information	Athens State University participates in the E-verify System to verify employment eligibility for all newly-hired employees. To view details or to apply, visit: https://jobs.athens.edu/ Review of applications will begin as soon as possible and remain “open until filled”. For assistance, contact the Human Resources Office at 256-216-3333 or email us at [email protected].