Student Success Advisor

Updated: 6 months ago
Location: Pomona, CALIFORNIA
Job Type: FullTime
Deadline: 13 Sep 2023
Job ID: 530445
Job Title:
Appointment Type:
Time Base:
Date Posted:
August 30, 2023
Closing Date:
September 13, 2023
Benefits Link:
Academic Support (Unit 4)
Link to Apply Online:
Campus Employment Homepage:

Type of Appointment: Full-Time, Probationary

Collective Bargaining Unit: Academic Professionals of California – Unit 4

Job Classification: SSP II

Classification Salary Range: $4,610 - $6,556 per month

Anticipated Hiring Amount: $4,610 per month

Work Hours: Monday – Friday 8:00am-5:00pm


Recruitment Closing Date: September 13th , 2023



The Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona's diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success oversees academic and student success related to academic policies, university advising, academic-related initiatives, and strategic planning. The office handles student petitions related to academic issues, including general academic petitions, retroactive withdrawals, grade appeals, and academic renewal, and records the completion of culminating experiences. Student Success provides oversight for University Advising, the Bronco Advising Center, Student Communication, Advising Technology, Undeclared Advising, Early Alerts Programs, Graduation Pledge Programs, the Early Start Program, the Learning Resource Center; Bronco Tutoring; First Year Experience (FYE); Science, Technology, Engineering, and Mathematics Students United to Create a Community for Engineering and Science Success (STEM SUCCESS); Reading, Advising, and Mentoring Program (RAMP); and the University Writing Center. The Office of Student Success collaborates with Academic Programs, Enrollment Management Services, and College leaders to support students in meeting their academic goals.



Student Advisement:

  • Provide timely, focused, and holistic advising to students to ensure that they stay on track to graduation and can successfully navigate university policies and procedures to meet their academic and career goals. In alignment with the institution-wide advising strategies, utilize a combination of high-level analytical and interpersonal skills as well as independent judgment when developing effective and creative solutions to student problems. Work with students (and parents, when appropriate) using strong communication skills, to explain complex university policies, identify student needs, and to provide direction in helping students obtain resources and navigate challenges. (NACADA Core Competencies: C3, C4, C6, R2, R3, R4, F5, I2, I6)
  • Provide one-on-one, group, and online advising to a broad range of students, including, but not limited to, first-year students through seniors in the advisor's caseload, students who are in academic difficulty, CA Promise students, and/or students who have been identified, e.g. via early alerts or graduation initiatives, as needing interventions. Place and remove registration holds. (NCC: C3, C4, C6, R2, R3, R4, F5, I2, I6)
  • Partner with the Office of Student Success on early alerts strategies and interventions including advising campaigns, progress reports, success markers, and GI 2025 campaigns. Participate in Special Projects such as Summer Completion, student re-enrollment, etc. Develop and deploy resources and strategies specific to the College's students' needs. (NCC: I4, I6, I7, R2, R3)
  • Collaborate with a broad range of institutional partners, including College Associate Deans, Department Chairs, faculty, and staff, as well as the Office of Student Success, the Bronco Advising Center, University Advising, the Registrar's Office, and staff from supplemental advising programs (including Athletics, International Center, Kellogg Honors College, and CA Promise program) to provide support to students. (NCC: I6)
  • Use e-advising tools, including CPP Connect (scheduling, note-taking, planner, etc.), Degree Progress Report, curriculum sheets, roadmaps, Schedule Builder, semester conversion tools, and others to advise students and educate them on academic planning. (NCC: I7)
  • Maintain current knowledge of academic, admission, and registration policies and procedures. (NCC: I2, I3, I4, I6, I7)
  • Provide accurate and timely maintenance of student petitions. (NCC: I2, I3) Be prepared and able to serve students in various modalities.
  • Be able to work in a hybrid environment, align with the CPP Telecommuting program principles and practices, and the specific Academic Affairs standards of excellence and divisional values.

Campus and College Programs and Projects

  • Serve as an active member of the College and University advising community. Regularly participate in Academic Advisor Council and attend its meetings, as well as advisor trainings, webinars, and workshops. (NCC: C1, C2, C3, C4)
  • Participate in supplemental advising committees and working groups, as appropriate. Serve as an active member of the College-based Student Success Team, if requested, by providing expert knowledge to identify and explore solutions and interventions. Implement interventions to improve student outcomes. (NCC: I6)
  • Serve as liaison to one or more academic departments to provide updates on procedures and policies as well as review curriculum information to be communicated with students. Provide professional advice to department chairs and faculty regarding student issues. (NCC: I6)

Documentation and Reporting

  • Provide robust documentation of advising interactions, interventions, and programming via CPP Connect and other available tools. Summarize all information in annual reports and provide data-informed recommendations for improvements. (NCC: I7, R7)
  • Utilize reporting tools such as CPP Connect (EAB), DataWarehouse, and Tableau to identify students in need of support and track progress toward improving their academic outcomes. (NCC: I7, R7)



  • Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. 
  • Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.   
  • Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. 
  • A master's degree in a job‑related field may be substituted for one year of the professional experience. 
  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.


Preferred Qualifications

  • Two (2) years of professional experience in one of the student services program areas or in a related field.
  • A Master's degree in a job-related field may be substituted for one year of professional experience. Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis.
  • Working knowledge of the practices, procedures, and activities of the programs;
  • Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data.
  • Ability to interpret and explain complex policies and procedures to students, parents, and faculty members in a highly professional manner.
  • Familiarity with the CSU system.
  • Experience in higher education in student services.
  • Experience in academic and/or career advising.
  • Ability to plan, develop, coordinate, supervise, and organize programs and activities; ability to interact with a diverse student population, faculty, staff, and the public; ability to analyze complex situations accurately and adopt effective courses of action; ability to advise students individually and in groups on complex student-related matters; ability to complete assignments without detailed instructions; ability to establish and maintain cooperative working relationships with a variety of individuals.
  • Excellent verbal and written communication skills
  • Ability to acquire knowledge of the campus procedures and activities and the overall organization is required.


COVID-19 Vaccination

Individuals who access in-person on- or off-campus University programs or activities are strongly recommended to follow the COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention and the California Department of Public Health and to follow any campus safety measures that may be recommended or required by Cal Poly Pomona to decrease the likelihood of COVID-19 transmission or illness and allow the core mission and activities of the campus to continue.  The complete text of the policy may be viewed at COVID-19 Vaccinations and Other Safety Measures .


Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California.   The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at 


Background Check

Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at  



Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at


Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at



Cal Poly Pomona is a smoke and tobacco-free campus.  See policy at 


Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:


Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at [email protected]. More information is available at:



Cal Poly Pomona is an Equal Opportunity Employer. The University subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: and at


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