Student Success Advising Specialist

Updated: 5 months ago
Location: Pomona, CALIFORNIA


Posted: 07-May-23

Location: Pomona, California

Type: Full-time

Salary: Open


Student Affairs/Services

Internal Number: 4165197

Student Success Advising Specialist
Job No: 526679
Work Type: Staff
Location: Pomona
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Type of Appointment: Full-Time, Long Term Temporary (2-Year)
Collective Bargaining Unit: Academic Professionals of California- APC (Unit 4)
Job Classification: Student Services Professional IIIA
Classification Salary Range: $5,025 - $7,159 per month
Anticipated Hiring Range: $5,025 per month
Work Hours: Monday - Friday, 8am - 5pm, unless notified otherwise
Recruitment Closing Date: 5/19/2023
The Bronco Advising Center (BAC) provides timely and integrated informational, transactional, and general academic services for students and the campus community through walk-in, email, and phone service requests.
The BAC provides general advising on general education requirements, university polices, and semester conversion. It also houses the Undeclared Advising, Graduation Pledge and Student Success Ambassador programs. The BAC offers services related to academic advising, registration, financial aid and scholarships; outreach; admissions; the Early Start Program; and student accounting to assist students in achieving their academic goals and completing processes related to their university enrollment.
Bronco Advising Center Advising

  • Provide timely, focused advising to all students to ensure that they stay on track to graduation and are able to successfully navigate university policies and procedures to meet their academic and career goals.
  • In advising students, utilize a combination of highlevel analytical and interpersonal skills, as well as independent judgment, when developing effective and creative solutions to student problems.
  • Work with students (and parents, when appropriate) using strong communication skills to explain complex university policies, identify student needs, and provide direction in helping students obtain resources and navigate challenges.
  • Collaborate with a broad range of institutional partners that include associate deans, department chairs, faculty and staff, Office of Student Success, Bronco Advising Center, University Advising, Registrar's Office, and supplemental advising programs (e.g., Athletics, Kellogg Honors College, etc.) to provide support to students, as well as provide appropriate referral to university resources (e.g., CAPS, DRC, Veteran's center).
  • Use e-advising tools including CPP Connect (scheduling, note-taking, planner, etc.), Degree Progress Report, curriculum sheets, roadmaps, semester conversion tools, and others to advise students and educate them on academic planning.
  • Maintain current knowledge of academic, admission, and registration policies and procedures.
  • Provide accurate and timely maintenance of student petitions.
  • Interpret and apply policies and procedures to provide students and families with appropriate guidance, information and transactional and referral services related to the academic and enrollment services offices.
  • Accuratelv assess the needs and concerns of the students and other visitors and provide timely and efficient service. Provide step-by-step instructions to empower students to better utilize online self-service in navigating polies and processes of the university.
  • Provide accurate, timely, and effective referrals to academic advisors within the Bronco Advising Center and/or Colleges as well as specialist staff in enrollment offices and other key campus departments, which will require maintaining cooperative working relationships with faculty, staff, and others.
  • Follow up to ensure that the students' needs were met.
  • Attend and participate in professional development training offered by the university and professional organizations. Maintain current knowledge of academic, admission, and registration policies and procedures.
  • Utilize a holistic and integrated approach to build relationships with students.
  • Serve as a Student Success Coach for Undeclared students. Build relationships with students quickly to proactively work to improve student experience, engagement with coaching, and success.
  • Build trusting relationships with a diverse student population by delivering personalized, constructive, engaging, motivating, and informative coaching sessions.
  • Coach students on developing a plan to achieve their academic and career goals by assessing on values/goals, needs and obstacles.
  • Be prepared and able to serve students in various modalities.
  • Be able to work in a hybrid environment, align with the CPP Telecommuting Program principles and practices, and the specific Academic Affairs standards of excellence and divisional values.

College Advising Support
  • Provide support to college advising centers when needed including when there are vacancies to ensure that the advising caseload model is maintained and students are receiving proactive and ongoing advising support.
  • In alignment with the institution wide advising strategies, utilize a combination of high-level analytical and interpersonal skills as well as independent judgment when developing effective and creative solutions to student problems.
  • Provide one-on-one, group, and online advising to a broad range of students including, but not limited to, freshmen through seniors in advisor's caseload, students who are in academic difficulty, CA Promise students, and/or students who have been identified, e.g. via early alerts or graduation initiatives, as needing interventions.
  • Place and remove registration holds.
  • Partner on early alerts strategies and interventions including advising campaigns, progress reports, success markers, and GI 2025 campaigns.
  • Participate in Special Projects such as Summer Completion, student re-enrollment, etc. Develop and deploy resources and strategies that are specific to the College's students' needs.

CA Promise / Graduation Pledge Programs Coordinator
  • Under the guidance of the AVP for Strategic Initiatives for Student Success and Director of University Advising, coordinate the Graduation and California Promise Pledge Programs, including targeted outreach activities to recruit potential students for the program, and reviewing student academic history to determine program admission eligibilitv.
  • Determine level of services and other resources to be provided program participants. Maintain and update data, update promotional materials, maintain website, and facilitate the transition to the use of all online academic plans.
  • Respond to in-person, over the telephone, and via online inquiries about the program.
  • Track individual student progress, maintain master student database and website information, and provide timely and effective communication to college coordinators. Lead quarterly meetings of all coordinators.
  • Recommend revisions to the program and, in collaboration with Interim Director of University Advising and AVP of Strategic Initiatives for Student Success, assist in planning and implementing changes and new program components.
  • Maintain compliance with all Chancellor's Office mandates related to California Promise.
  • Assist in special projects related to student success, retention and graduation and campus response to CSU initiatives. Contribute through recognition of specific program needs, modifications and growth based on utilization of assessment practices of data and statistics representing program and student needs.
  • Assist in developing approaches for implementations of changes, new procedures and programs to meet these needs, and in planning appropriate assessment of needs and outcomes.

  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
  • Three (3) years of progressively responsible professional student services work experience.
  • One (1) year in the program area to which assigned may be preferred but is not required.
  • A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one (1) year of experience.
  • A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three (3) years of experience for positions with a major responsibility for professional career or personal counseling.
  • Thorough knowledge of the principles of individual and group behavior.
  • General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned.
  • General knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned.
  • Working knowledge of student services programs outside the program to which immediately assigned.
  • Ability to analyze complex situations accurately and adopt effective courses of action.
  • Advise students individually and in groups on complex student-related matters.
  • Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
  • Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
  • Carry out a variety of professionally complex assignments without detailed instructions.
  • Establish and maintain cooperative working relationships with a variety of individuals.

Preferred Qualifications
  • Experience in academic advising, teaching, and/or counseling; experience working with low-income

and diverse student populations; proficiency in PeopleSoft, and Microsoft applications.
  • Ability to juggle multiple tasks at once while remaining composed.
  • Ability to retain and utilize large amounts of detailed information and quickly access and utilize

additional information in the moment.
  • Strong verbal & written communication skills including phone and in-person, emails, texts, etc.
  • Technology savvy.
  • Demonstrated ability to work independently, meet deadlines, handle and prioritize simultaneous

  • Self-starter who advocates for him/herself.
  • Excellent interpersonal communication skills.
  • Creative and analytical thinker with strong problem-solving skills.
  • Ability to interact and maintain good working relationships with individuals of varying social and

cultural backgrounds.
  • Ability to exercise independent judgment.
  • Ability to cultivate strong interpersonal customer and co-worker relationships and work effectively

cross functionally.
COVID-19 Vaccination
CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at .
Out of State Work
The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at .
Background Check
Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at .
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at .
Child Abuse/Neglect Reporting Act (CANRA)
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at .
Cal Poly Pomona is a smoke and tobacco-free campus. See policy at .
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: .
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at . More information is available at: .
Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: and at .
Advertised: May 05, 2023 (9:00 AM) Pacific Daylight Time
Applications close: May 19, 2023 (11:55 PM)
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About Cal Poly Pomona
Cal Poly Pomona consistently ranks among the best universities in the country when it comes to quality education, affordability and career prospects for graduates. As an inclusive polytechnic university, we cultivate success through experiential learning, discovery and innovation. U.S News noted Cal Poly Pomona was eighth most diverse among regional universities in the West and tenth most diverse in the nation. Nowhere else can students ride an Arabian horse, practice on a Steinway piano, bring a new product to market, and build a liquid-fueled rocket.
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