Student Services Specialist

The Student Services Specialist will provide professional reception and administrative support to the department, assist faculty, and students.

Essential Job Duties:

• Serve as the main receptionist.
• Greet visitors and guests.
• Answer inquiries via telephone and email.
• Performs general office support duties.
• Receives and distributes incoming and outgoing campus mail.
• Support the activities of the Graduate Liaison and Graduate Studies Committee.
• Assist students with processes and procedures.
• Student recruiting, admissions, enrollment, matriculation, end of program assessments, and graduation requirements, including maintaining confidential records.
• Oversee student program administration the undergraduate and graduate certificate levels.
• Support the department communication plan through email and social media accounts. 
• Effectively use numerous software programs including Word, Excel, databases, HTML/CSS and numerous OU tools such as Slate, Cognos, One, and more.
• Coordinate with other units campus.
• Manage student events, special projects and department special events as assigned.
• Must be able to able to drive in order to pick up supplies, set up and clean up, food, etc for student events, special projects and department events.
• Performs various duties as needed to successfully fulfill the function of the position. 

Required Education: High School Diploma or GED.

Skills:

• Knowledge of office procedures.
• General office and customer service skills.
• Knowledge of Microsoft Office Suite (Outlook, Excel, and Word).
• Website editing experience.
• Excellent interpersonal skills.
• Ability to work independently and as a team player.
• Ability to complete tasks in an efficient and timely manner.
• Must be detail oriented for accuracy of data and information.
• Ability to multitask, be organized, and self-motivated.
• Ability to work in stressful situations.
• Must be able to communicate effectively verbally, in writing, and over email.

Certifications: None.

Advertised Physical and Environmental Requirements:

• Regular pressure to meet productivity standards.
• Frequent exposure to pressure caused by deadlines and busy periods.
• Required to travel.
• Requires contact with other departments and university officials.
• May be required to lift up to 25 lbs.
• Bend, stoop, carry, engage in repetitive motion and communicate effectively.

Departmental Preferences:

• 24 months administrative support-related experience.
• 12 month's experience in student affairs, counseling, recruiting, or a closely related field.

Supervision: No Supervisory Duties.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing .

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.