Student Services Specialist

University of North Carolina at Chapel Hill, United States

Updated: 12 days ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 13 May 2024

Posting Information
Posting Information


Department Music-310300
Career Area Student Services
Is this an internal only recruitment? No
Posting Open Date 04/15/2024
Application Deadline 05/13/2024
Position Type Permanent Staff (SHRA)
Position Title Student Services Specialist - Journey
Salary Grade Equivalent GN07
Working Title Student Services Specialist
Position Number 00003665
Vacancy ID P018946
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Monday – Friday 8:30a-5p
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $43,940 - $68,989
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The Department of Music at UNC-Chapel Hill offers a BMus and BA in Music and an MA and Ph.D. in Musicology for undergraduate and graduate students. Our educational mission is to teach music majors, provide general music courses for non-major students, and guide graduate students as researchers and teachers. We serve the public by presenting performances and academic lectures by students, faculty, and guest artists and scholars. We offer over one hundred concerts and recitals each year. We have a state-of-the-art auditorium which includes recording (audio and video) capabilities as well as lighting and sound systems. We have a total of 60 full- and part-time faculty who teach approximately 2500 students during the academic year and another 200 during Summer School. Through our teaching, research, and creative activities we share music’s multiplicity of forms and meanings, connecting the study of music to the larger understanding of societies, and affirming music’s importance as an expression of humanity.
Position Summary
The Student Services Specialist position serves as an important liaison with undergraduate and graduate students, prospective students, faculty, and other staff members.
The selected candidate will be responsible for a variety of undergraduate and graduate student services within the Department of Music. This position handles undergraduate student enrollment, degree progression, crediting and debiting student accounts, and inputting student scholarship award information. The position also handles hiring graduate Teaching and Research Assistants; disbursing graduate student scholarship awards; inputting tuition and fee information into the GradStar system, managing Graduate Student Health Insurance enrollment, providing guidance pertaining to enrollment, residency, leave of absences, and graduate school policies; and assisting the Director of Graduate Admissions with prospective student admission packages.
In collaboration with the department’s Associate Chairs and Facilities Administrator, this position also is responsible for all departmental registration and enrollment actions. These duties include setting up each semester’s course schedule in ConnectCarolina, ensuring all classes have classroom space reserved in one of the three Department of Music facilities, and compiling enrollment data to assist department leadership in identifying registration trends and producing annual Student Learn Outcomes Reports.
Minimum Education and Experience Requirements
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and Experience
-Expertise and experience using Microsoft Office, including Word and Excel
-Excellent written and verbal communication skills.
-Ability to work independently and within a team.
-Exemplary time management skills and must possess strong interpersonal skills.
-Excellent organizational skills, the ability to multi-task as well as be flexible and adaptable.
-Ability to manage time and meet critical deadlines. Must be able to follow through, complete tasks and resolve issues.
-Ability to work with a high level of accuracy and attention to detail.
-Demonstrate the ability to work with confidential and sensitive information.
-Must be able to exercise sound judgment and work independently.
Please note – This position requires quick thinking and the ability to be flexible as certain aspects of the job require tracking frequent, often rapid, changes in student enrollment, costs, and scheduling. 
Preferred Qualifications, Competencies, and Experience
- Prior experience using ConnectCarolina, PeopleSoft, Online Syllabus Manager (OSM), Online Learning Contract Manager (OLCM), and Ad Astra or similar systems.
-Knowledge of University policies, procedures, organizational structure, etc. related to student services.
-Prior experience working with graduate and/or undergraduate students within an academic unit.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Position/Schedule Requirements
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/278308

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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