Student Services Specialist

20688BR

Edwards Campus

Position Overview

The Student Services Specialist serves as the lead administrative associate for the front desk of the Welcome & Success Center in the Regents Center building at the KU Edwards Campus. They also provide guidance, training, and support to student hourly workers and assist the Associate Director of Student Services in the planning and execution of student engagement events, including but not limited to orientation, graduation, and the support of student groups. This position will also support other student success, enrollment, and retention initiatives as specified by the Student Success and Support Services leadership team.

This position reports directly to the Associate Director of Student Services at the KU Edwards Campus with strong ties to other units within Student Success and Support Services. This position will work closely with the KU Edwards Academic Success, Enrollment Services, Marketing, Facilities, Information Technology, Community Engagement, and Events teams.

The KU Edwards Campus is located in Overland Park, Kansas. In a continuing effort to enrich the university and provide equal education and employment opportunities, the university actively encourages applications from members of underrepresented groups.

Working hours for this position are 10 am to 7 pm Monday through Thursday and 8am to 5pm Friday. Campus operating hours are 7:30 am to 10:30 pm Monday through Thursday, 7:30 am to 5 pm Fridays, 7:30 am to 5pm Saturdays, and 1 to 5 pm Sundays. The work schedule for this position will coincide with student needs, traffic, and events at the KU Edwards Campus, including working some evening/weekend hours. Travel time is less than 25%. This is not a remote position and the duties for the job require the individual to physically be on campus each day of work.

https://edwardscampus.ku.edu/

Job Description

45% Welcome & Success Center Support

• Responsible for creating a knowledgeable and friendly presence at the front desk of the Welcome & Success Center and providing exceptional customer service to all patrons, whether interacting in-person, via phone, or online.
• Maintain knowledge of all Welcome & Success Center procedures to ensure the efficient operation of the front desk.
• Under the direction of the Associate Director of Student Services, provide guidance, training, and support to student hourly workers. This position does not include supervision responsibilities.
• Maintain general working knowledge of KU Edwards academic program offerings and all student services, resources, and procedures.
• Utilize Microsoft Outlook and Hubspot CRM to schedule student appointments, monitor the chat functionality, document interactions, and follow up on student needs.
• Utilize Microsoft Teams and Skype for Business to communicate effectively with students and colleagues.

• Assist the Associate Director of Student Services in the planning and execution of student engagement events, including but not limited to orientation, graduation, and the support of student groups. This involves the setup and takedown of student events (in-person and virtual) and participating in planning meetings and committees.
• Assist with the maintenance of the KU Edwards Student Services social media pages and the development of creative documents, such as flyers and PowerPoint slides.
• Participate in student success, enrollment, and retention initiatives as directed by the Student Success and Support Services leadership team, including but not limited to calling and email outreach campaigns to prospective and current students and student services reporting and tracking.
• Maintain familiarity and adhere to KU policies, including but not limited to Admissions, Registrar, Financial Aid, and Student Accounts.
• Maintain compliance with the Family Educational Rights and Privacy Act (FERPA).
• Create and maintain documents and spreadsheets in Microsoft Office and Excel as assigned.

• Attend relevant meetings at KU Edwards or KU Lawrence.
• Participate in KU Edwards department and campus meetings and trainings.
• Participate in relevant professional development annually.

Required Qualifications

Preferred Qualifications

Contact Information to Applicants

Ben Herron
Associate Director of Student Services
[email protected]

Additional Candidate Instruction

Incomplete applications will not be considered. A complete application consists of:

• A cover letter addressing how required qualifications are met.
• Resume
• Three professional references

Individuals with disabilities are encouraged to consider employment opportunities at the University of Kansas. If you require an accommodation to participate in the interview, please contact Jeff Chasen in ADA Resource Center for Equity and Accessibility, at [email protected] , 785-864-6204, five days prior to the scheduled interview.

Advertised Salary Range

$40,000 - $43,000

Application Review Begins

29-Nov-2021

Anticipated Start Date

03-Jan-2022

Primary Campus

Univ of Kansas Edwards Campus

Employee Class

U-Unclassified Professional Staff

Work Schedule

10am-7pm M-Th
8am-5pm Friday

Shift Differential

30 cents

Job Family

Administrative Support-KUL

Work Location Assignment

On-Site

Disclaimer

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following persons have been designated to handle inquiries regarding the nondiscrimination policies and are the Title IX coordinators for their respective campuses: Director of the Office of Civil Rights & Title IX, [email protected], Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY (for the Lawrence, Edwards, Parsons, Yoder, and Topeka campuses); Director, Equal Opportunity Office, Mail Stop 7004, 4330 Shawnee Mission Parkway, Fairway, KS 66205, 913-588-8011, 711 TTY (for the Wichita, Salina, and Kansas City, Kansas medical center campuses).