Student Services Officer 1

Student Services Officer 1

School/Unit Description: The School of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 23 departments and 25 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines.

Position Summary:  American Studies, Feminist, Gender, & Sexuality Studies, and Modern Thought & Literature are separate interdisciplinary programs offering both undergraduate and graduate programs of study. We work with faculty from across the University who are interested in interdisciplinary study, and we attract vibrant and brilliant students and scholars who identify with our research and teaching missions.

We are seeking an Academic Services Administrator to support our undergraduate and graduate students. This is a unique opportunity to be involved in all aspects of and to be a creative contributor on multiple levels. The Administrator has the primary oversight for all student services and curricular matters for three distinct programs and will assist with recruitment efforts, events, and other related program matters. The Administrator provides advice to students on a range of issues to guide them in making appropriate choices and decisions and will be responsible for making recommendations and resolving first level decisions on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and other academic services using defined policies and practices and professional knowledge.

This position supports three faculty directors, an Associate Director, and two Program Coordinators, under the supervision of the Director of Finance and Administration of the English Department. The Administrator supervises hourly student employees and provide guidance to part-time staff.

The successful candidate will be part of a team in a larger administrative setting with autonomy to administer the three programs. Strong attention to detail is required, as the three units are individual entities. Excellent written & oral communication skills are needed to create and maintain content, and to reach our audiences. The successful candidate will practice sound judgment and decision-making and will leverage their relationship building and management skills to uphold an atmosphere of respect, safety, and community.

This is an exciting and innovative opportunity to participate in initiatives to support faculty and students, and to join a well-established team. If you believe that this opportunity is a match for your knowledge, skills, and abilities, we encourage you to apply to join us in the School of Humanities and Sciences.

In this role, you will:

• Oversee, review, and administer student records by analyzing data, counseling students, and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.
• Develop recommendations and collaborate with staff, faculty, and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment).
• Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
• Apprise students of research, fellowship, and scholarship opportunities. Participate in related student recruitment and selection.
• Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
• Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.

• Develop, analyze, influence and review, policies, processes, and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.

• Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
• May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions.
• May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.
• May train and supervise other staff, volunteers, student, and temporary workers.

To be successful in this role, you will bring:

• Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience.
• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Basic analysis and problem-solving skills.
• Customer service skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to learn and understand compliance with legal, financial, and university policies and external regulations.

In addition, preferred requirements include:

•     Relevant experience and/or prior knowledge of problem-solving and working with Stanford students and faculty on financial and academic matters.

Other duties may also be assigned, not all unique aspects of this job are covered by this job posting. A full job description will be shared during the interview process.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.