Student Services Manager, English Language Center - School of Continuing Studies - Georgetown University

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Student Services Manager, English Language Center - School of Continuing Studies - Georgetown University

Georgetown’s School of Continuing Studies (SCS) seeks to foster a collaborative, innovative, and student-first culture shaped by Georgetown’s Jesuit heritage and values. SCS endeavors to be a center of innovation and growth within the University by introducing academic programs that respond to emerging and evolving needs in the economy and society. When you join our team at SCS, you become part of a thriving ecosystem of staff and faculty committed to inspiring students to seek something greater in their lives and careers.

Job Overview

The Student Services Manager in the English Language Center (ELC) supports academic program operations and international student programming and advising in the ELC. Responsibilities include but are not limited to:

• Serve as primary point of contact for international students at ELC and provides resources to students – both pre-departure and at orientation upon arrival
• Plan, promote, and participate in cultural activities with enrolled students, including producing weekly newsletters and social media promotions
• Serve as the department liaison to student life resources, such as the housing office, student health insurance, academic resource centers
• Coordinate academic program operations to ensure the successful operation of ELC programs
• Provide administrative support to other teams within the noncredit, non-degree space as requested by the Associate Dean, Executive and Language Education

Work Interactions and Work Mode Designation

Reporting directly to the Associate Director, Intensive English Program, the Student Services Manager interacts internally with:

• Onboarding (pre-arrival) and current students
• Alumni
• Faculty
• Other key stakeholders in ELC and SCS

They interact with various offices outside of SCS, including but not limited to:

• Student Health Insurance
• Office of Revenue and Receivables (Student Accounts)
• Office of Global Services

They interact with various external stakeholders:

• Embassies and other third party sponsors
• Housing representatives

They join all SCS employees in required support of Tropaia and Commencement.

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation .

Requirements and Qualifications

• Bachelor’s degree
• 1 year of relevant experience [note: consideration will be given to an equivalent combination of education and work experience]
• Experience with student event planning, cultural experiences, tours
• Demonstrated use in the application of technology in the workplace - e.g. , Microsoft Office, Google suite - as well social media and marketing/communication programs, e.g., Canva, MailChimp, Hootsuite, Marketo
• Excellent communication and organizational skills
• Strong customer service orientation to students and student success initiatives
• Demonstrated intercultural competence and communication and have experience working with international students

Preferred Qualifications

• 3 years of continuous experience - preferably in higher education, English language programs or other related educational/nonprofit environment in support of educational programming for young adults
• Experience working, studying or living abroad.
• Experience working with and advising students on a F visa

Current Georgetown Employees:

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here  for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected] .

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer  fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website .