Student Services Manager

91945BR

Campus: Tempe

Program Manager

Job Description

The job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).

Under administrative general direction from Global Launch leadership, perform work of considerable difficulty in coordinating and directing the student services team, providing excellent service to the international students enrolled in Global Launch programs at the ASU Tempe, West, and Online campuses. Independently ensures that the goals and objectives of Global Launch are accomplished in accordance with established priorities, standards of quality and customer service. Position’s primary campus is Tempe with occasional travel to West campus required.

Department Name

Global Launch

Full-Time/Part-Time

Full-Time

Scope of Search

Arizona Board of Regents

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$50,000 - $80,000 per year; DOE

Essential Duties

Duties cover three areas of responsibility:

Staff

• Supervise Student Services staff and their areas of responsibility
• Ensure compliance with all pertinent regulations and policies in executing each program. 
• Supervises and facilitates the development of high impact process manual materials for all staff to ensure smooth operation of unit
• Recruit, hire, onboard, and train new hires as needed. 

Programs

• Enrollment and retention of students in all standard and special programs on Tempe, Online and West campuses, including New and Continuing Student Registration.
• Provide guidance to staff and students in issues related to SEVIS/I-20
• Oversee and assist program coordinators in all extra-curricular planning and execution
• Lead program policy and pricing reviews with faculty, staff, and leadership
• Oversee the planning and coordination of new student onboarding and orientation events.
• Represent Global Launch in international student services meetings and liaise with other ASU student-facing departments

Students

• Oversee advising team, ensuring best practices in advising strategies and data management
• Collaborate across the unit to help resolve complex issues for students admitted to or enrolled in Global Launch programs.
• Oversee processes related to enrollment of students in health insurance and sponsored student advising

Minimum Qualifications

Bachelor's degree in a related field AND five years administrative/coordination experience; OR, Master's degree in field appropriate to area of assignment AND three years administrative/coordination experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience working with and/or advising international students in higher education, including English language learners with varying proficiency.
• Experience working abroad in an educational setting.
• Experience providing leadership and/or administrative support in a higher education environment.
• Experience hiring, training, and/or supervising others.
• Experience with process management and/or improvement.
• Experience with Salesforce, PeopleSoft, Slack or other CRM, Microsoft Bookings, Airtable, Canvas LMS desired.
• Experience working in a fast-paced supportive team environment while maintaining effective working relationships and facilitating work teams.
• Familiarity with ASU systems and programs.
• Experience in planning, implementing, and evaluating projects.  
• Demonstrated knowledge of and ability to design and present training materials

Working Environment

Regular activities require the ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions. Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, copier, telephone and associated computer/technology peripherals. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds 

A hybrid work schedule is an option with both remote and in-person time.

Department Statement

A leader in English language training and international education, Global Launch provides an environment where your creativity is celebrated and where your contributions make a direct impact on our students, partners and stakeholders. Join our team of service-oriented, ambitious risk-takers at the #1 most innovative university in the U.S. Our Global Launch team is filled with people who contribute to and achieve our goals, act with urgency and continually seek to serve each other and our students well. If you wish to work in a globally‐minded environment where you will be valued for the skills you bring to projects and be challenged to apply your abilities in new ways, then consider joining our team.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

The job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.