Student Services Coordinator Sr

91576BR

Campus: Tempe

Student Services Coord Sr

Job Description

The School of Life Sciences (SOLS) is seeking a Student Services Coordinator Senior. This position under general direction, will provide coordination of student services functions to the students enrolled in a degree program of study, supervise student worker staff, and ensure that the identified goals and objectives of the School of Life Sciences are accomplished in accordance with established priorities, standards of quality, and customer service. 

This is an in-person position based on-campus in Tempe, Arizona.

Job Family

Advising & Admissions

Department Name

Sols Undergraduate Programs

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$42,000- $50,000 per year; DOE

Close Date

09-June-2023-EXTENDED

Essential Duties

• Acts as the main point of contact for the SOLS undergraduate programs office, supervising and directing all front office operations - including supervision and oversight of undergraduate student workers.
• Interprets program procedures, policies, goals and objectives. 
• Counsels and confers with students providing guidance and problem resolution. 
• Serves as the primary contact in communicating with the scheduling system administrators and assisting as scheduling backup when needed: including modifying course information, informing students of course schedule changes, and troubleshooting with university classroom scheduling. 
• Interfaces with faculty to process and oversee various academic processes such as Academic Record Changes, Request for a Grade of Incomplete, and the input of final grades in PeopleSoft.
• Maintains a consistent presence in the office to provide support to SOLS undergraduate programs staff including academic advising, faculty, staff, and other support personnel.
• Monitors the Salesforce (Customer Relationship Management) system for all Undergraduate academic, faculty, and instructional support requests.
• Maintains student records on computer-based databases including Salesforce and Peoplesoft; creates reports for administration; provides contact-point for enrolled student information. 
• Interfaces with the SOLS Business Office for ordering and purchasing requests for the undergraduate programs staff; compile purchase invoices, create green sheets, and follow proper protocol for budget approval; communicate ordering protocols to undergraduate programs staff. 
• Develops internal systems and materials for delivery of student services. 
• Performs need assessment, evaluate and analyze student services' activity effectiveness; develop recommendations; implement and take appropriate action to ensure efficiencies and accuracy. 
• Attends and participates in staff meetings, professional development opportunities, and various college and university functions.
• Determines work priorities for student worker staff. Develops training and onboarding materials, operational processes, and various materials to facilitate high-quality student services goals. 
• Provides support for new Undergraduate Programs staff onboarding including preparing workspaces, ordering name badges, and assisting with resources.
• Coordinates logistics, meeting scheduling, and assists with facilitating undergraduate program events when needed. 
• Maintains and track equipment purchased and managed by Undergraduate Programs and ensures that equipment is returned when staff or students leave the unit.
• Liaise and communicates course- and student-specific needs with undergraduate instructional technology vendors, such as, but not limited to Labster, Cogbooks, Cambridge University Press, etc.
  

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment AND four years administrative/coordinate program experience; OR, Master's degree in field appropriate to area of assignment AND two years administrative/coordinate program experience; OR, Eight years of progressively responsible administrative/ coordinate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience supervising in an office setting. 
• Experience working with students in a developmental capacity. 
• Experience in handling multitasking and a fast-paced office environment. 
• Experience providing technical guidance and problem resolution. 
• Experience with university scheduling systems and processes.
• Demonstrates knowledge of university and college curriculum requirements, admissions and graduation procedures. 
• Evidence of effective communication and organizational skills. 
• Demonstrates knowledge of computer software packages (e.g., Word, Excel, Outlook, PeopleSoft, E2E, Salesforce). 
• Experience with the principles and practices pertaining to Undergraduate Admissions. 
• Demonstrated knowledge of organizational practices. Knowledge of supervisory practices and principles. 
• Demonstrated knowledge of the principles of exemplary customer service demonstrated through actively listening, acknowledging, and responding to every inquiry; taking ownership and resolving each concern or problem as appropriate; exhibiting professionalism and expertise in every interaction and engaging in professional development to meet expectations for service excellence. 
• Experience  in coordinating and prioritizing work and activities of self and others. 
• Experience in planning, analyzing and coordinating activities and establishing priorities.
• Experience in problem solving and decision making.
• Experience in presenting materials to a diverse audience.
• Experience in establishing and maintaining effective working relationships. 
• Experience in working effectively in an environment subject to tight deadlines and potentially conflicting priorities. 

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Ability to clearly communicate to perform essential functions.
• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
• This position receives regular review of objectives by department administrator.
  

Department Statement

The School of Life Sciences (SOLS) has provided a vital hub for creative excellence at Arizona State University, with more than 670 faculty, graduate students, postdoctoral fellows and staff, and research that ranges from studies on biodiesel and biohydrogen to vaccine development and the conservation of whales. As ASU’s first academic unit to fully reflect President Michael Crow’s integrated, interdisciplinary vision for the New American University, the School of Life Sciences offers active and evolving platforms for collaborative, cutting-edge research and faculty whose discovery is freed from traditional institutional boundaries.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume and Cover Letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.