Student Services Coordinator-SC Johnson Graduate School of Management Master of Professional Studies Programs

   

Student Services Coordinator-SC Johnson Graduate School of Management Master of Professional Studies Programs

About SC Johnson College of Business

Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university’s three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 244 research faculty, 44,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw—within the college, Cornell Tech in New York City, and Cornell University broadly.

About the SC Johnson Graduate School of Management

As part of the Cornell SC Johnson College of Business, the Samuel Curtis Johnson Graduate School of Management at Cornell University continues to transform graduate business education to better prepare graduates for success in tomorrow’s business world. Johnson provides cutting-edge learning experiences that immerse students sooner and deeper in their chosen fields. Johnson offers seven different Masters of Business Administration (MBA) programs, spanning the U.S., Canada, Latin America, Mexico, and China as well as two Masters of Professional Studies (MPS) programs, and one Masters of Science in Business Analytics and is home to award-winning faculty and research.  As an integral part of the Cornell SC Johnson College of Business, Johnson students can access the full power of educational and research opportunities across the university to reach deeper competency in their industries and areas of interest.

The Opportunity

Join our dynamic Student Services Team at Johnson, a place where innovation and collaboration drive academic excellence. We are seeking a passionate and dedicated individual to serve as the Student Services Coordinator for our Master of Professional Studies (MPS) in Management Program .

Key Responsibilities:

• Directly Support MPS Students: Serve as the primary point of contact for students in the MPS in Management Program, offering guidance and support throughout their academic journey, from admission to graduation.

• Onboarding and Lifecycle Management: Facilitate the onboarding process for post-admission/pre-arrival students, ensuring a seamless transition into the program. Manage student inquiries and needs throughout their lifecycle.

• Collaborate with Stakeholders: Work closely with the MPS in Management faculty director, assistant dean of student services, executive director of MBA Programs, and colleagues from admissions and career services to enhance the overall student experience.

• Program Enhancement: Contribute to the development and improvement of onboarding, academic, and co-curricular aspects of the MPS in Management program.

• Event Support: Occasional work during early morning, evenings, and weekends to support program events and activities.

If you are passionate about student success and ready to contribute to the growth of our MPS in Management program, we encourage you to submit your application for this position.

This is a full-time (40 hours/week) endowed position that is based in Ithaca, NY. This position follows a 4:1 campus-to-home hybrid work schedule. Typical work hours are 8am-4:30pm Monday through Friday, with occasional evenings and weekends to assist with program events and activities.    

What We Need

We are looking for a team member who is organized, empathetic, and possesses strong community building skills. Additionally, you will: 

• Hold an Associate’s degree and four to six years’ relevant work experience (e.g. student services, campus or residential life, registrar, advising, or related functions) or an equivalent combination of education and experience

• Have experience working directly with undergraduate, graduate, and/or professional students in a support capacity.

• Demonstrate creativity, sound professional judgment, problem-solving, and project management skills, and the aptitude to work effectively within a team of diverse professionals.

• Have strong written and oral communication skills, including comfort with public speaking.

• Have command of Microsoft applications (Word, Excel, Outlook, PowerPoint) and GSuite

• Display commitment to diversity and inclusion.

• Exercise a high degree of discretion in dealing with confidential data and information.

• Be flexible to support occasional early morning, evening, and weekend programs and events.

• Attend meetings and support events held across campus and at Johnson’s Collegetown location, often traveling on foot.

• Have the aptitude to work at (and facilitate) occasional outdoor events (such as orientation events, hikes, team-building exercises, and outdoor socials)

• Work directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

• Cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications that we would view as incredibly helpful in this role, to include: 

• Experience working with people from different countries and cultures, and/or experiencestudying, working, or traveling abroad.

• Experience working with student leaders and/or serving in student organizations.

• Experience using Slack or similar internal communication platforms and/or using social media to promote programs, events, and engagement.

A cover letter and resume are required for further consideration for this position.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 1 day per week and on-campus 4 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.

• Employees who work remotely may receive multiple W-2 Forms depending on their work location. The New York Convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State.   

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay .

• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards .

• Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.

• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

Visa Sponsorship is not available for this position.

   

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information .

  

University Job Title:

Student Services Asst V

Job Family:

Student Services

Level:

E

Pay Rate Type:

Hourly

Pay Range:

$26.25 - $30.46

Remote Option Availability:

Hybrid Remote

Company:

Endowed

Contact Name:

Jamie Doss

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator .

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates .

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.  You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected] .

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at [email protected] .

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing [email protected] .

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-01-02