Student Services Coordinator Associate

64979BR

Campus: Polytechnic

Student Services Coord Assoc

Job Description

The Polytechnic School (TPS) is seeking an energetic, self-motivated, customer service and team-oriented Student Services Coordinator Associate to join its Academic Advising team.  Under general directions, this person will provide administrative support to the School’s growing campus and online programs.

Job Family

Advising & Admissions

Department Name

Polytechnic Sch Advising

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$32,800 - $41,000 per year; DOE

Close Date

15-January-2021

Essential Duties

Essential duties to include but are not limited to:

Customer Service/Administrative Support

• Manages high-volume telephone, email, and customer relations management system correspondence.
• Coordinate the flow of advising documents and maintain student files electronically.
• Hire, train, and supervise student worker staff.
• Serves as back up to course scheduler in coordinating online course offerings.
• Answers general advising questions; providing student information about policies and procedures; answering inquiries from prospective students.
• Responds to inquiries (prospective student, current students, faculty, alumni, etc.) in a timely manner using effective interpersonal communication, critical thinking and problem solving skills and methods as appropriate to address questions and/or concerns.
• Provides general support and outreach activities for students as needed.
• Attends and participates in staff meetings, professional development seminars, and as a member of various college and university committees.
• Coordinates group advising schedule.
• Corresponds with students in support of university initiatives.
• Coordinates or assists with special events planning, logistics and development of student events related to recruitment and retention.
• Creates and maintain various databases; manage electronic filing system.
• Effectively refers students to appropriate offices/departments at ASU.
• Works collaboratively and collegially with other academic units and service providers throughout the university and community to facilitate comprehensive student support.
• Corresponds with students in support of university initiatives.
• Provides feedback and input regarding improvement of delivery of student support services.
• Use the following software to retrieve information and manage data: MS Office Suite, Salesforce Case Management, Peoplesoft, Ad Astra, internet browsers, Zoom video conferencing, among others.

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND two years of administrative and appropriate program experience; OR, six years of progressively responsible administrative and appropriate program experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience with ASU academic structure and organization, academic programs, colleges and academic departments University –wide.
• Experience working in high-volume, fast-paced customer service higher education environment.
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, and administration.
• Experience demonstrating sensitivity to the needs of a diverse student population and can determine when a referral to other University resources is appropriate.
• Experience in rapidly adapting and effectively utilizing new technology, practices, policies and methods.
• Evidence of proven problem-solving and verbal/written communication skills.
• Experience with Student Services databases and Customer Service Management platforms (PeopleSoft, Salesforce, DARS, Dashboards).
• Experience with internet-based research tools and Microsoft Office computer applications (i.e.,Word, Excel, Outlook, Power Point).
• Experience using video conferencing applications.
• Experience with Ad Astra or other course scheduling platform.

Working Environment

• Activities are primarily performed in a regular, climate controlled office setting subject to extended period of sitting
• Use office equipment including a desktop computer
• Lift up to 20 pounds
• Communicate to perform essential duties
• Work both independently or within a complex structured team
• Normally receives no instructions on routine work and general instructions on new assignments with review of completed tasks. Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions

Department Statement

The Polytechnic School is one of six schools within the Ira A. Fulton Schools of Engineering. The Ira A. Fulton Schools of Engineering has a nationally recognized faculty that conducts research, instructs and mentors students, and provides service to the profession and the community.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.