Position Description
Student Services Center Advisor (Financial Aid, Registration, Student Accounts)
Job Department/School One-Stop Student Services Center
FT/PT/Temp Full time
Location Garden City, N.Y.
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Student Services Center Advisor (Financial Aid, Registration, Student Accounts)
One-Stop Student Services Center
JOB SUMMARY:
In support of student recruitment and retention, advise students and families on the financial aid application process, federal, state and institutional aid programs, student account billing and payment processes, current and past due balances/collections and registration and records. Support students throughout their Adelphi University education while maintaining excellent customer service.
Title Position Reports To: Associate Director, One-Stop Student Services Center
SALARY INFORMATION:
In compliance with New York’s Pay Transparency Act, the annual base salary range for this position is $47,500 - 50,000. Adelphi University considers factors such as departmental budgets, scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. An annual base salary higher than the range may be warranted in circumstances where a candidate has demonstrable equivalent prior higher education experience at another University.
Adelphi University provides a comprehensive benefit package for faculty and staff employees. For a list of benefits provided to employees, please click here .
RESPONSIBILITIES & DUTIES:
REQUIREMENTS:
1. Ability to make independent decisions based on training.
2. Ability to prioritize workload according to volume, urgency, etc.
3. Ability to work with high volume in person and telephone contact.
4. Ability to be organized and pay attention to detail.
5. Ability to work cooperatively with others.
6. Ability to present to large groups.
7. Positive attitude and friendly demeanor.
8. Excellent interpersonal and communication skills.
9. Knowledge of Microsoft Word, Excel and the Internet.
10. Bilingual English/Spanish is preferred.
EDUCATIONAL/EXPERIENCE/ REQUIREMENTS:
1. Associate’s Degree (Bachelor’s Degree preferred) and/or 1 - 3 years current in financial aid, student accounts, cashier, registrar or student service experience in a fast-paced customer-service oriented higher education environment.
2. Required to attend events as needed (Evenings & Weekends)
3. Working extra hours may be required
Hours: The One-Stop Student Services Center will be open Monday, Tuesday, Thursday, Friday 8:30-4:30 and Wednesday 8:30-7:00 (staggered shifts, subject to change).
POSITION(S) SUPERVISED:
N/A
PHYSICAL REQUIREMENTS:
1. Ability to work on a computer for extended periods.
2. Sit at a desk for extended periods.
ABOUT ADELPHI
Adelphi University, New York, is a highly awarded, nationally ranked, powerfully connected doctoral research university dedicated to transforming students’ lives through small classes with world-class faculty, hands-on learning and innovative ways to support academic and career success. Adelphi is one of just four companies and the only university on Long Island to be named among America’s Best Employers by State for 2023 by Forbes. Adelphi offers exceptional liberal arts and sciences programs and professional training, with particular strength in our Core Four—Arts and Humanities, STEM and Social Sciences, the Business and Education Professions, and Health and Wellness. Recognized as a Best College by U.S. News & World Report, Adelphi is Long Island’s oldest private coeducational university, serving more than 7,400 students at its beautiful main campus in Garden City, at learning hubs in Brooklyn, the Hudson Valley and Suffolk County, and online. The University offers students 70 undergraduate programs, 93 master’s degree and doctoral programs, and 64 certificate programs in the liberal arts, the sciences and professional training. With powerful partnerships throughout the New York area, more than 119,000 graduates across the country, a growing enrollment of students from 44 states and 76 countries, and rising rankings from top publications and organizations, Adelphi is a dynamic community that plays a leadership role on Long Island and in the region.
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Job Department/School One-Stop Student Services Center
FT/PT/Temp Full time
Location Garden City, N.Y.
Adelphi University is an equal opportunity/affirmative action employer, committed to building a diverse and inclusive workforce. We welcome applications from all candidates, including people of color and those who are, or identify as, members of any marginalized, underserved or underrepresented group. Adelphi is an emerging Hispanic serving institution so bilingual candidates are encouraged to apply. Here is our University statement on diversity: https://www.adelphi.edu/diversity-equity-inclusion/about/.
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