Student Service Specialist

Description

About the Job       
       
Student Services Specialist - College of Adult and Graduate Studies position is a full-time, remote, non-exempt position reporting to the Director of Student Success Systems and Projects  in Colorado Christian University's College of Adult and Graduate Studies (CAGS). This individual will also work with Title IX and Section 504 Coordinators as needed to resolve escalating cases. Operating out of the Office of Student Success, this role serves the online student population by providing guidance and direction for Americans with Disabilities Act (ADA).       
       
About CCU         
Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.         
Colorado Christian University was founded in 1914.  CCU’s motto is--grace and truth. This motto comes from John 1.14: “And the Word became flesh and dwelt among us, and we have seen his glory, the glory as of the only Son from the Father, full of grace and truth.” (ESV)          
CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth.        
Colorado Christian University cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world. We envision graduates who think critically and creatively, lead with high ethical and professional standards, embody the character and compassion of Jesus Christ, treasure the gospel, and who thereby are prepared to impact the world in their callings.         
CCU embraces an educational model that was present at the foundation of many of the great western and American universities. It is made up of three pillars—competence, character and Christ-centered faith. Secular universities have abandoned two of those pillars. We think this is a major oversight that eventually undermines education. Furthermore, we believe this classical educational model is both life-giving and greatly needed in our time.         
A leader in higher education, CCU has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had ten consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by The Chronicle of Higher Education.        
 
CCU offers more than 200 degree program options for traditional and adult students through its two colleges--the College of Undergraduate Studies and College of Adult and Graduate Studies. More than 9,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.         
What is most appealing about working at CCU?         

Faith-friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values?

Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word.

Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.

Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities.

We’re looking for candidates who have:        

Bachelor's degree in humanities, communication, business, or education, Master's degree or equivalent experience preferred.

Minimum 3-5 years of experience serving ADAA/504 student populations in a higher education setting.

Commitment to and experience with adult student populations, preferably in a higher education setting, and the emotional intelligence and professional capacity to relate to and communicate effectively with students, staff, and faculty.

Excellent written and verbal communication skills, with effective interpersonal skills.

Ability to navigate and record large amounts of data received from internet/intranet sites and admission forms.

Ability to problem-solve and resolve concerns quickly, with tremendous attention to detail, documentation, and follow-up.

Professionalism, discernment, and confidentiality in delivering sensitive information, outcomes, and next steps for students regarding their admission status or accommodations.

Self-motivation and ability to act independently on multiple priorities and deadlines.

Willingness to participate as needed on a variety of team projects and initiatives.

  Key Job Duties        

Contribute to CCU’s mission: CCU provides Christ-centered higher education to transform students to impact the world with grace and truth. The CSS position contributes to this mission by serving on a team that guides and encourages students to fulfill their God-given calling and educational goals by providing quality, Christ-centered guidance and direction to enhance and advance exemplary academics, spiritual growth, and engagement with the world.

Responsible for development and implementation of disability policies, procedures and programs as they relate to individuals with disabilities.

Help evaluate and monitor disability compliance with ADA/ADAAA/Section 504 of the Rehabilitation Act and applicable Special Education laws and regulations as it relates to individuals with disabilities.

Remains up to date on all pending disability legislation and changing legal mandates which would affect the University's responsibility to provide services and accommodations to students with disabilities.

Arrange and provide for low vision/blind/LD materials, assistive technology and deaf/hard-of-hearing services, and train students/staff to oversee their use.

Maintain student records, provide equal access, implement reasonable accommodations, and documents to ensure compliance with the ADA/ADAAA/Section 504, and other applicable legal or regulatory agencies.

Research accommodation grievances related to ADA/ADAAA.Section 504 student populations, and provides direction and insight on University decisions to immediate supervisor, the AVP of Student Success, and/or other appropriate agents of the University.

Provide staff training regarding ADAA/Section 504 policies and procedures.

Perform a variety of student support activities by serving as a liaison with other University departments regarding student and/or operational matters.

Work with Title IX and Section 504 Coordinators as needed to resolve escalating cases.

Perform other duties as assigned.     

  
Work Environment         
While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds.          
What we offer our employees:         
We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process.         
Colorado Christian University’s pay philosophy is based on internal and external data for pay equity; along with budgetary considerations for effective stewardship. Pay will be assigned based on relevant experience at a range of $23.07 - $26.44 per hour. We reserve the right to pay an equitable rate that we believe is within our salary structure or that may fit a candidate’s qualifications or experience for the job. A wage range posted is not a guarantee of a specific wage range for a job offer. CCU reserves the right to make pay decisions based on economic and equity considerations to attract the best possible talent. CCU does not determine pay based on sex or any other protected status.         
Application Deadline   
Applications will be accepted until position is filled.          
         
 
        

Spiritual Requirements

Committed follower of Jesus Christ, who believes there is no salvation apart from faith in his atonement on the cross, by grace alone becoming "born again" thus beginning a personal relationship with Christ, the Son of God.

Able to effectively communicate personal faith and apply biblical principles and convictions in the workplace. Must have a strong sense of calling to the ministry of Colorado Christian University.

Regularly attend and be engaged in meaningful involvement in a Bible-believing evangelical local church. Knowledgeable about the Word of God and passionate about Christian education.

Must be a traditional evangelical Christian whose lifestyle is in consonance with sound Christian principles, is compatible with CCU’s Statement of Faith, and is in agreement with the Strategic Priorities promulgated by the University.

Review of applications will continue until the position is filled. Colorado Christian University does not discriminate on the basis of race, color, national origin, ethnicity, ancestry, sex, age, physical or mental disability, military or veteran status. CCU is committed to an environment free from discrimination and harassment and calls on every member of the university community to be vigilant in deterring and reporting all violations. CCU does reserve the right to exercise preference on the basis of religion in all of its employment practices. All employees who work at CCU must demonstrate a spiritual testimony consistent with our evangelical mission and follow our lifestyle expectations.