Student Service Representative 4

Perform any/all duties defined in the Student Service Representative 1, 2, & 3 position descriptions.

Investigate, develop, recommend, implement, and/or revise University procedures relating to specific area(s).

Serve as department liaison to work with other University employees and/or outside agencies relating to assigned area of specialty.

Independently analyze special requests and considerations and make determination and give authorization.

Coordinate workflow and operations as assigned.

Routinely handle confidential information. Assist coworkers, customers, etc with sensitive issues or decisions.

Process Title IV requests.

Process course schedule reviews.

Process total withdrawals and appeals for late total withdrawals.

Review and update the Registrar Office website.

Carry out responsibilities in accordance with university policies, and applicable laws and regulations.

Maintain confidentiality of designated information.

Report to immediate supervisor.

Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members.

Any other duties assigned within the position classification area.