Student Recruitment and On-Boarding Specialist, Special Populations

Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York.
The Enrollment Management department provides prospective and continuing students opportunities for success through a variety of informational and enrollment services. Enrollment services are provided on a continuous basis from the time of the individual’s formal entry to Virginia Peninsula Community College, through graduation and beyond. The department supports the instructional programs of the College through transfer credit evaluation, graduation clearance, annual calendar planning, enrollment reporting, and registration. The department also maintains regulatory requirements pertaining to database maintenance, application processing, domicile determination, and academic records management. Through its recruitment and admission services, the department supports educational outreach efforts and promotes the College as a viable education resource in the community, in the workplace, and in the minds of potential students. Finally, the Enrollment Management department provides leadership and/or serves as an important resource to committees across campus and works closely with the Information Technology department to implement and maintain the student information contained within the VCCS Student Information Systems.
The Student Recruitment and On-Boarding Specialist, Special Populations enriches the student recruitment and on-boarding efforts for the college, ensuring a positive and seamless transition into our community. This position works closely with the Coordinator for Recruitment and Outreach and will be assigned to a segment of our service area with primary work focused on special populations. The incumbent will identify and participate in outreach and recruitment activities while cultivating strong relationships with prospective students interested in credit and non-credit career and technical education programs. This position assists in the coordination of on-campus events and programs targeted towards prospective students, parents, school counselors, and community members within their assigned segment.
The position’s main goal is to increase enrollment through the recruitment and on-boarding of special population students in the assigned service area segment.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Experience coordinating events and activities.
• Experience presenting to large and small groups.
• Flexibility to work evening and weekend hours.
• Demonstrated experience working with diverse populations.
• A valid driver’s license with the ability to travel throughout service area.
• Able to work at all campuses.

• General knowledge of academic and workforce programs.
• General knowledge of student recruitment and retention trends and best practices.
• General knowledge of special population needs.
• General knowledge of the Family Educational Rights and Privacy Act.
• Understanding of diversity, equity, and inclusion principles in a higher education setting.
• Knowledge of special populations demographics.
• Knowledge of unique needs and changes in accessing higher education.
• Awareness of cultural competency and sensitivity to effectively engaged with diverse population.

• Extensive demonstrated customer service experience.
• Time management.
• Attention to detail.
• Excellent public speaking and written communication skills.
• Strong interpersonal skills to build relationships and establish rapport special population students.
• Problem solving skills to address challenges and barriers faced by special population students in a higher education setting.
• Proficient with Microsoft Office Suite, databases, student information systems.

• Cultivate effective working relationships.
• Protect confidential and sensitive information.
• Understand, communicate, and effectively interact with people across cultures.
• Adapt to respond to changing needs and priorities.
• Multi-task in a fast-paced environment utilizing highly effective organizational skills and independent judgement to complete multiple projects and meet deadlines.
• Collaborate and produce as part of a team or independently.
• Able to make sound decisions based on policies, rules, best practices, and available information.

• Experience working in admissions, advising, or related student services in a higher education setting.
• Experience working with PeopleSoft SIS, EAB Navigate, Salesforce or other CRM tools.
• Experience in outside sales, cold calling, marketing, or comparable field.
• Experience with applicable laws, rules, and regulations related to higher education, including those related to student privacy and academic policies .

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.