Student Mailroom Assistant (Summer 2024)

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

The Housing Central department is recruiting a Student Mailroom Assistant to join their team of professionals. The Mail Assistant (MA) position is an integral member of the Housing team, serving as first point of contact and representative of the Housing Package Center (HPC) for the Department of Housing at Florida International University. The Mail Assistant serves as a service provider and resource for current residential students. As members of the Housing staff, the MAs work collaboratively with other staff members and carriers to ensure effective and efficient processing and delivery of packages, mail, and services. Together, the MAs and other housing staff provide services that support the mission, vision, and values of the Housing Office. With the goal of providing excellent services to student residents, Mail Assistants are responsible for assisting with day-to-day receiving, sorting, distribution, assignment and delivery of all incoming packages and mail received by residential students. MAs will have other administrative and customer service responsibilities. The MA is a paraprofessional staff member of the Housing Office and reports directly to the Postal Services Supervisor.

General Expectations:

•  The MA serves as a resource for residents, families and other campus community members and should be familiar with the services and opportunities provided by Housing and Residential Experience, the Division of Student Affairs, and other university departments and offices.
•  As employees of the Housing Office, MAs are expected to support the vision, mission, values, philosophies, and goals of Housing and Residential Experience.
•  The MA will help to create and maintain a friendly, respectful, and accepting atmosphere in the departmental office.
•  The MA will be expected to arrive on time for all scheduled shifts and communicate any necessary absences in a timely manner.
• The MA will be expected to be in uniform while working.

Role Modeling and Leadership Expectations

•  The MA is responsible for abiding by and upholding all residence hall and university policies.
•  MAs are expected to serve as positive role models for all students. This includes but is not limited to modeling appropriate and mature behavior on and off campus as well as via digital and social media.
•  The MA is expected to fulfill all expectations as described and provided in training sessions and through direct supervision.

Administrative Responsibilities

•  Keep record of all packages and mail received using the computer system.
•  Sort packages and group them into different categories for easy dispatch and safe handling during delivery to prevent damage of sensitive packages if they were mixed up with non- sensitive ones.
•  Collect packages and mail from residents.
•  Maintain supplies to ensure that they don’t go out of stock.
•  Answer inquiries from residents about packages and mail.
•  Keep the mailroom organized by properly arranging the packages and mail coming in to maximize the package center workflow.
•  Perform clerical tasks such as filing, copying, and faxing documents as needed.
•  Complete special projects as assigned by Housing staff.

Customer Service Responsibilities

•  MAs are expected to maintain a positive attitude that is welcoming to residents/guests and supportive of the University and the department.
•  MAs are expected to provide excellent customer service to students and parents by phone, email and in-person regarding any Housing and Residential Experience questions, concerns, and requests.
•  MAs will be expected to maintain a high level of professionalism in communication with residents, staff and guests.

• MAs must have a 2.5 cumulative GPA at the time of application and maintain a 2.5 cumulative and semester GPA for the duration of their employment.
•  MAs must be and remain in good standing with the Department and University, including no significant or recent student conduct history.
•  Prior to employment, MAs must successfully pass a criminal background check conducted in conjunction with the Human Resources office.

Student Assistant

• Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters. 
• During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.
• Upon decreasing credit hours or graduating, student employment must end.

20 hours a week

$13.00/hour 

• Criminal Background Check
• Driver's License Check

This student appointment may be subjected to a pre-employment background check.

• Must be able to lift 50 pounds.
• Must have a valid Driver's License in order to drive the University Golf Cart.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications". 

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process.  It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications". 

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment.  Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act , the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/ .
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  However, employees who have access to the compensation information of other employees or applicants as a part of  their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.