Student Lead Usher

Posting Details
Student Title Classification Information

Quick Link	https://chapman.peopleadmin.com/postings/33742
Job Number	SE25724

Position Information

Department or Unit Name	Musco Center of the Arts - Front of House
Position Headcount	5
Position Title	Student Lead Usher
Academic Year	Academic Year 2023-24
Term or Semester	All Academic Year
Is this Role for an Undergrad or Grad Student?	Undergrad
Anticipated Pay Range	$18.00
Pay Range Information	Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done?	Orange
Approved Supervisor	Malisa Hoyme
Supervisor Email	[email protected]

Scheduling

Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx )

Desired Start Date	03/02/2024
Projected End Date	05/19/2024
Average number of hours per week	Up to 19 Hrs

Position Summary Information

Job Description Summary	The Lead Usher position is a non-exempt, part-time staff position which reports to the Front of House Manager. This is a part-time position working up to 19 hours per week. Evening and weekend availability required depending on event schedule. This is a continuous recruitment.
Responsibilities	Reporting to the Front of House Manager based on show assignments, the Musco Center Lead Usher is responsible for providing excellent customer service to theater patrons, visiting artists and supporting staff. Lead Ushers are assigned a seating level (Orchestra, Mezzanine or Balcony) and supervise ushers for the duration of the performance. A Lead Usher is in communication with Musco staff to ensure the performance starts on time and assist ushers with unusual situations such as crowd control, accidents, emergencies, etc. Responsibilities include pre-/post-show and intermission checks of lobby areas and restrooms, greet guests, access control, assist patrons, secure reception perimeters, crowd control, and assist with securing the building at the end of performance. This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur and exhibiting professionalism at all times. This position may carry out other duties as assigned.
Required Qualifications	No experience required.
Desired Qualifications	Two or more years of professional work experience providing customer service / public environment.
Special Instructions to Applicants	Chapman University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply. More information on diversity and inclusion at Chapman University can be found at www.chapman.edu/diversity. Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas. The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.

Budget Information

Is Federal work-study required?	With or Without FWS
Contact Email for Who Entered This Posting
Timecard Approver	Malisa Hoyme
Timecard Approver Email	[email protected]
Timecard Approver ID	2321937
Timecard Approver PSN	3029
Fund - Dept - Program - Project	100-5127-51270
Is the position Grant Funded?	No
If position is Grant Funded, List the Funding Source
If Grant Funded Position is paid from multiple accounts, give details here.

Posting Detail Information (HR Only)

Account Code	503000 Non-FWS or 503015 FWS
PSN with FWS	00003937
PSN without FWS	00003938
Grad Student PSN	N/A
PSN Status	Verified
PSN Handled By	MD 3/18/24
Job Code	SD1A - Stud Asst I General - WC 8810
Job Title for PeopleSoft	Student Assistant
Worker's Compensation Code	8810
Open Date	03/18/2024
Close Date	04/22/2024
Applicant Confirmation Message	Thank you for your interest in on-campus student employment opportunities at Chapman University! We appreciate the time you have taken to participate in our recruitment process. Your application was received and will be reviewed by the hiring manager over the next several weeks. Candidates who are most appropriately suited for the position will be contacted. This posting will be removed from the website once the position has been filled by Student Services.
Applicant Negative Message	Thank you for your interest in this position. Based on your responses to the questions on the employment application, you do not meet the minimum qualifications for this position. Please do not let this discourage you from applying for other positions that interest you.
Open Until Filled	No