Student Guest Services Assistant - Graham Center

Florida International University is Miami’s public research university, focused on student success. According to U.S. News and World Report, FIU has 42 top-50 rankings in the nation among public universities. FIU is a top U.S. research university (R1), with more than $200 million in annual expenditures. FIU ranks 15th in the nation among public universities for patent production, which drives innovation, and is one of the institutions that helps make Florida the top state for higher education. The Next Horizon  fundraising campaign is furthering FIU’s commitment to providing students Worlds Ahead opportunities. Today, FIU has two campuses and multiple centers, and supports artistic and cultural engagement through its three museums: Patricia & Phillip Frost Art Museum , the Wolfsonian-FIU , and the Jewish Museum of Florida-FIU . FIU is a member of Conference USA , with more than 400 student-athletes participating in 18 sports. The university has awarded more than 330,000 degrees to many leaders in South Florida and beyond. For more information about FIU, visit www.fiu.edu .

The Student Centers are currently seeking a Guest Services Assistant to join their team of professionals. Duties will include providing assistance in the Game Room and the Welcome Center/Information Desk. Responsibilities amongst all areas will include providing coverage to other units as needed, completing all required student trainings, and representing the Division in University events such as Commencement.

Game Room:

• Provide excellent customer service to all students, faculty/staff and external guests.
• Enforcing Game Room policies and procedures.
• Run gaming tournaments, events, and reservations.
• Assist with marketing, game tournaments, expos, karaoke, and other events and activities in the Game Room.
• Decorate the Game Room for special theme days, holidays, events, etc.
• Make recommendations for service enhancements in the Game Room.
• Assist with surveying Game Room patrons.
• Assist with the upkeep of the Game Room space.
• Report faulty equipment in need of repair.
• Be cross-trained with Welcome Center and Computer Lab policies and procedures.

Welcome Center/Information Desk

• Provide excellent customer service to all students, faculty/staff and external guests.
• Answer general inquiries about the University via phonecalls and in-person interactions.
• Direct guests to specific locations on campus
• Record and tracks lost and found items into Reclaim Hub system
• Maintain organization of lost and found items
• Report things they observe on the main floor, as needed
• Be cross-trained with Computer Lab and Game Room policies and procedures.

Customer service knowledge
None to basic level of Microsoft Word.
Ability to take direction and work independently as needed.
Ability to maintain confidentiality when dealing with highly sensitive information.

Student Assistant

• Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters. 
• During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.
• Upon decreasing credit hours or graduating, student employment must end.

• Hours vary.
• Up to 20 hours per week.
• Required to work flexible hours including evenings, weekends, and holidays.

$12.00/hour

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications". 

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process.  It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications". 

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment.  Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act , the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/ .
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  However, employees who have access to the compensation information of other employees or applicants as a part of  their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.