Student Financial Services Coordinator

22-May-2024

Harvard Law School

65830BR

Job Summary

The Student Financial Services (SFS) Coordinator at Harvard Law School (HLS) is responsible for providing front-line customer service and operational support for the J.D. financial aid program. This position serves as coordinator for assigned operational processes (billing or financial aid applications). This role provides exceptional customer service in a team-based environment. 

Position Description

As a Student Financial Services Coordinator, you will:   

• Share primary responsibility for walk-in, telephone, and email inquiries  
• Assist with website management including updating and creating content to guide students through the aid process  
• Serve as primary contact for assigned operational processes; coordinate communication with students and families, assist with form design and maintenance, data validation, and tracking/monitoring statuses   
• Assist with aspects of financial aid award processing including basic awarding, updates, quality control, student loans, grant allocation and the distribution of funds  
• Provide backup for network systems administration and maintenance  
• May handle tracking and payment of departmental expenses, reimbursements, P-Card payments, and ordering supplies  
• Perform other duties as assigned; some duties may report to other members of the SFS team  

Basic Qualifications

Minimum 3 years of relevant administrative, customer service and/or technology leaning support experience required.  

Additional Qualifications and Skills

We are looking for people with:   

• Effective written and oral communication skills and attention to detail  
• Experience managing complex processes in a technological environment   
• Strong data management and analytical skills, proficiency in Excel and in web-based data management tools  
• Comfort working collaboratively with a team to manage a demanding workload.  
• Background in financial aid helpful.  
• Comfort presenting information to small groups helpful.  

Additional Information

We regret that Harvard Law School is unable to provide visa sponsorship for staff positions. 

All offers to be made by HLS Human Resources.

Work Format Details

This position is based primarily on campus with the opportunity for remote work based on business needs and manager approval.

About Us

Be a part of excellence and leadership in legal education and scholarship at Harvard Law School. We are a community of talented people from diverse backgrounds, lived experiences, and perspectives, dedicated to advancing the cause of justice all over the world. We value our differences and our diversity as a source of strength. We are committed to developing and inspiring our students and our workforce. Whoever you are, whatever you do, however you do it, Harvard Law School  is a place where you can thrive.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Faculty & Student Services, General Administration

Department Office Location

USA - MA - Cambridge

Job Code

404037 Coordinator I (FSS)

Work Format

Hybrid (partially on-site, partially remote)

Department

Student Financial Services

Union

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Criminal, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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